Virtual Receptionist Service for UK Businesses
Give every caller a professional and friendly response, even when you are busy, away from your desk or unable to answer.
That’s My Call provides flexible virtual receptionist support for businesses across the UK. We answer in your company name, follow your instructions and help callers feel as though they are speaking directly with your own team.
A receptionist service built around your business
Hiring a full-time receptionist is not always practical, particularly for smaller businesses, sole traders and growing teams.
Our virtual receptionist service gives you professional telephone support without the recruitment, salary and employment costs of adding another permanent team member.
We learn how you want your calls answered, what information should be collected and where messages should be sent. This allows us to provide a consistent and personal service that fits the way your business already operates.
What does a virtual receptionist do?
A virtual receptionist answers calls remotely on behalf of your business. Your callers hear your chosen company greeting and receive a friendly, professional response rather than reaching voicemail.
Depending on your requirements, we can identify the reason for the call, collect contact details, take messages and follow agreed instructions for different types of enquiries.
The caller does not need to know that the receptionist is working remotely. The service is designed to feel like a natural extension of your own team.
What is included in our virtual receptionist service?
Calls answered in your company name
We use your preferred greeting and represent your business professionally from the first moment of the call.
Accurate message taking
We collect the caller’s name, telephone number, email address, reason for calling and any other information you require.
Personalised call instructions
We follow the process agreed with you, including different instructions for different callers or enquiry types.
Message delivery
Messages are sent promptly to the nominated person or email address.
Call screening
We can help identify genuine enquiries, existing customers, suppliers and unwanted sales calls.
Flexible cover
Use the service regularly, during busy periods, for overflow calls or for short-term support.
How our virtual receptionist service works
Step 1 - We learn about your business
We discuss the types of calls you receive, your preferred greeting and how different enquiries should be handled.
Step 2 - We create your call instructions
We agree what questions should be asked, what information should be collected and where messages should be sent.
Step 3 - You divert your calls
You choose when calls are sent to us, whether that is all day, during busy periods or only when your own team cannot answer.
Step 4 - We answer as your company
Our team answers in your business name and follows the instructions agreed with you.
Step 5 - You receive the message
The completed message is sent to the right person so the caller can be followed up.
Who is a virtual receptionist service suitable for?
Sole traders
Stay focused on your work without losing enquiries when you are driving, meeting customers or unable to answer.
Small businesses
Provide a professional response without employing a full-time receptionist.
Growing teams
Add extra call-handling capacity while your business develops.
Professional services
Offer callers a consistent first point of contact for legal, financial, property and business enquiries.
Tradespeople
Avoid missing potential jobs while working on-site or travelling.
Healthcare and clinics
Make sure patients and prospective clients receive a helpful response when your internal team is busy.
The benefits of a virtual receptionist
Create a professional first impression
Every caller receives a friendly greeting in your company name.
Reduce missed enquiries
Calls can still be answered when you are busy, unavailable or already speaking to another customer.
Protect your time
Focus on your clients, appointments and day-to-day work without constant interruptions.
Avoid unnecessary staffing costs
Access receptionist support without employing someone full time.
Scale your support when needed
Increase or reduce your call cover as your business needs change.
Give callers a more personal experience
A live response can feel far more reassuring than voicemail or an unanswered phone.
Is a virtual receptionist different from telephone answering?
The two services are closely related, and the terms are often used interchangeably.
Telephone answering usually focuses on answering calls and taking accurate messages. A virtual receptionist service can provide a slightly broader front-of-house role, including call screening, collecting specific information and following more detailed instructions for different enquiry types.
We will help you choose the level of support that suits your business rather than expecting you to know which label fits best.
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Use your virtual receptionist when you need us
You do not have to send every call to us all day.
You can use the service:
during your normal office hours
when your team is busy
for lunch breaks and meetings
during staff holidays or sickness
for short-term cover
when call volumes increase
while recruiting or training someone
alongside AI answering outside office hours
Our standard live answering hours are Monday to Friday, 8:30am to 5:30pm & Saturday 10am-3pm
A personal extension of your team
That’s My Call Ltd has traded since 2015 and is owned by Becky Kelly and Cheryl Canning-Eaton.
We believe a good virtual receptionist should understand more than just your company name. We take the time to learn how your business works, the types of calls you receive and how you want your customers to be treated.
Because we are a smaller and experienced team, we aim to provide a more personal and consistent service than callers may receive from a large call centre.
Flexible virtual receptionist plans
Our live telephone answering and virtual receptionist plans start from £45 per month.
The most suitable plan will depend on your expected message volume, how often you need us and the level of call handling required.
We can help you choose the right option, and your first month can remain flexible while we understand your normal usage.
FAQs
Will you answer in my company name?
Yes. We use your preferred greeting and answer as though we are part of your business.
Will callers know the receptionist is working remotely?
The service is designed to feel like a natural extension of your team. We answer in your company name and follow your instructions.
Can you take different information for different types of calls?
Yes. We can follow separate instructions and ask agreed questions depending on the nature of the enquiry.
Can I use the service only when my own team is busy?
Yes. The service can be used for overflow calls, meetings, lunch cover, holidays or whenever your team cannot answer.
Can I use a virtual receptionist for a short period?
Yes. Short-term cover is available for holidays, sickness, recruitment gaps and busy periods.
How will I receive my messages?
Messages are normally sent by email to the nominated person or address.
Can a virtual receptionist book appointments?
Appointment support may be possible where suitable access and clear booking instructions are provided. We would discuss the process with you before setup.
How quickly can the service be set up?
Straightforward services can usually be arranged quickly once we have your greeting, call instructions and message requirements.
Ready to give every caller a professional response?
Tell us how your calls are currently handled and where you need additional support. We will help you choose a virtual receptionist service that fits your business, call volumes and budget.