Telephone Answering Service for Wirral Businesses
Make sure important calls are answered, even when you are busy, away from your desk or already speaking to another customer.
That’s My Call provides professional telephone answering for businesses across Wirral. We answer in your company name, follow your instructions and send accurate messages to the right person.
Professional call support close to home
That’s My Call is based at Centreline Business Hub in Wallasey, giving Wirral businesses access to a local and experienced telephone answering team.
We support businesses throughout Wallasey, Birkenhead, New Brighton, Moreton, Hoylake, West Kirby, Heswall, Bromborough and the wider Wirral area.
Because we are based locally, we understand the importance of relationships, referrals and reputation within the Wirral business community. Our aim is to provide a professional service that feels like a natural extension of your own team.
Never lose an enquiry because you could not answer
Many small businesses cannot answer every call while meeting customers, working on-site, attending appointments or managing day-to-day work.
Our telephone answering service gives callers a friendly response rather than voicemail. We use your preferred greeting, collect the information you need and send the message promptly to the appropriate person.
You can use the service every day, only when your own team is busy, or for temporary cover during holidays, sickness and busy periods.
What is included?
Calls answered in your company name
We use your chosen greeting so callers feel they have reached your business directly.
Accurate message taking
We collect names, telephone numbers, email addresses, reasons for calling and other agreed details.
Personalised instructions
We follow the call-handling process agreed with you rather than using a generic script.
Prompt message delivery
Messages are sent to your nominated contact or email address.
Flexible call cover
Use us regularly, for overflow calls, short-term support or selected periods.
Local and UK-wide support
Although we are based in Wirral, we can answer calls for businesses anywhere in the UK.
Suitable for a wide range of local businesses
Tradespeople
Avoid missing enquiries while driving, working on-site or speaking with customers.
Solicitors and professional firms
Provide callers with a consistent and professional first point of contact.
Mortgage brokers and financial businesses
Capture new enquiries while advisers are in meetings or appointments.
Estate and property businesses
Take messages from buyers, sellers, landlords, tenants and contractors.
Healthcare and clinics
Help patients and prospective clients reach a helpful person when reception is busy.
Small and growing businesses
Add professional telephone support without immediately employing a full-time receptionist.
Use us when your business needs support
You can use our telephone answering service:
throughout your normal working day
when your own line is engaged
when calls ring unanswered
during lunch breaks and meetings
for holidays and sickness
during busy periods
while recruiting or training staff
for short-term temporary cover
alongside AI answering outside office hours
Our standard live answering hours are Monday to Friday, 8:30am to 5:30pm. Saturday cover may be available by prior arrangement.
Personal support from a smaller team
Large national call centres can answer calls, but they may not always offer the familiarity and consistency that smaller businesses value.
That’s My Call takes the time to understand how your business works, the types of enquiries you receive and how you want callers treated.
Because we are a smaller, experienced team, we aim to provide a more personal service and help callers feel as though they are speaking directly with someone inside your business.
A Wirral business supporting Wirral businesses
That’s My Call is based at Centreline Business Hub on Wallasey Road.
We are proud to support businesses locally as well as across the UK. Our Wirral base means clients can work with a team that understands the local business community while still receiving a professional remote answering service.
Which type of support is right for you?
Telephone answering is ideal when you need calls answered and accurate messages taken.
A virtual receptionist service may be more suitable where you need more detailed call screening, structured questions or a broader front-of-house role.
Call overflow support is useful when your own team answers most calls but needs help during busy periods.
We will help you choose the most suitable option rather than expecting you to know which service name fits best.
Explore our Telephone Answering Service
Explore our Virtual Receptionist Service
Explore our Call Overflow Service
Flexible plans for Wirral businesses
Our live telephone answering plans start from £45 per month, with options based on the number of messages and level of support required.
Your first month can remain flexible while we learn how your business uses the service and help you choose the most suitable plan.
FAQs
Do you only work with businesses in Wirral?
No. We are based in Wallasey and support businesses across Wirral, the North West and the rest of the UK.
Will you answer in my company name?
Yes. We use your preferred greeting and answer as though we are part of your business.
Can I use the service only when I am busy?
Yes. You can use us for overflow calls, meetings, holidays or whenever your own team cannot answer.
Can you provide short-term cover?
Yes. Temporary telephone answering is available for holidays, sickness, recruitment gaps and busy periods.
How will I receive messages?
Messages are normally sent promptly by email to the nominated contact.
Can you answer calls outside office hours?
AI and hybrid answering options are available for businesses that need wider evening, overnight or weekend cover.
How quickly can I get started?
Straightforward services can usually be arranged quickly once we have your greeting and call-handling instructions.
Are missed calls costing your Wirral business opportunities?
Tell us how your calls are currently handled and when you need additional support. We will help you choose a telephone answering service that fits your business and budget.