Case Studies
Real businesses. Real results. See how That's My Call supports companies across the UK.
🏍 Motorcycle Company
Automotive · Customer Service
UK customer service front line for a Europe-based motorcycle manufacturer - handling enquiries from riders and dealers nationwide.
✅ Faster response
✅ No missed calls
✅ Professional brand representation
🫖 National Tea Manufacturer
FMCG · Full Customer Service Management
Fully managed multi-channel customer care -handling helpline calls, emails, post, CRM logging and goodwill vouchers.
✅ Multi-channel support
✅ Faster resolution
✅ Protected brand reputation
📸 Global Marathon Photography Company
Events / E-commerce · Customer Support & Telephone Ordering
UK-based support for an international photography company - helping customers find photos, place orders and track deliveries by phone.
✅ Increased conversions
✅ Improved customer experience
✅ Additional revenue capture
CASE STUDY 01 · AUTOMOTIVE
🏍 Motorcycle Company - Customer Service & Call Handling
The Challenge
A Europe-based motorcycle company needed reliable, professional customer service support to handle incoming UK enquiries from riders and dealers across the country. Their internal team was busy and couldn't always answer quickly -risking missed calls and frustrated customers.
Our Role
That's My Call acted as their UK customer service front line. We:
Answered all incoming customer service calls in their company name
Provided approved information and guidance to callers
Warm-transferred calls to the correct department when required
Captured detailed messages when teams were unavailable
Ensured every caller felt supported and listened to
The Results
✅ Faster response for customers
✅ Reduced pressure on the internal team
✅ Professional brand representation on every call
✅ No missed opportunities
Outcome
The client maintained a responsive, professional customer experience without needing to expand their in-house team.
CASE STUDY 02· FMCG / FOOD & BEVERAGE
🫖 National Tea Manufacturer - Full Customer Service Management
The Challenge
A well-known tea manufacturer required a fully managed UK customer service solution. They needed support across multiple channels - 0800 customer helpline, email enquiries, written correspondence, CRM logging and tracking, and customer goodwill handling.
Our Role
That's My Call became their customer care team. We:
Handled all calls to the 0800 number printed on product packaging
Received and processed forwarded customer post
Managed incoming customer service emails
Logged every interaction on the client's CRM
Investigated customer concerns
Issued personalised response letters
Sent goodwill vouchers on the client's behalf where appropriate
Everything was handled in line with the client's brand tone and service guidelines.
The Results
✅ Seamless multi-channel customer support
✅ Consistent CRM record keeping
✅ Faster complaint resolution
✅ Improved customer satisfaction
✅ Protected brand reputation
Outcome
The client delivered a high-quality, personal customer experience at scale without increasing internal workload.
CASE STUDY 03 · EVENTS / E-COMMERCE
📸 Global Marathon Photography Company - Customer Support & Telephone Ordering
The Challenge
An international event photography company needed UK-based support for customers calling about marathon and event photos, order queries, purchase assistance and website navigation help. Many customers preferred to speak to a real person when ordering.
Our Role
That's My Call provided specialist customer support for UK callers.
We:
Answered customer enquiries about event photographs
Accessed the client's order system and website
Assisted customers in locating their photos
Took telephone orders securely
Handled order queries and delivery questions
Provided friendly, knowledgeable support to event participants
The Results
✅ Increased telephone order conversions
✅ Reduced pressure on the client's core team
✅ Improved customer experience for UK callers
✅ Professional, human support for an online business
Outcome
Customers who preferred to order by phone were fully supported, helping the client capture additional revenue and maintain excellent service levels.