How We Support Businesses Behind the Scenes

⭐ Case Study 1: Motorcycle Company

Service: Customer Service & Call Handling
Sector: Automotive / Motorcycle manufacturer

The Challenge

A Europe based motorcycle company needed reliable, professional customer service support to handle incoming UK enquiries from riders and dealers across the country.

Their internal team was busy and couldn’t always answer quickly - risking missed calls and frustrated customers.

Our Role

That’s My Call acted as their UK customer service front line.

We:

  • Answered all incoming customer service calls in their company name

  • Provided approved information and guidance to callers

  • Warm-transferred calls to the correct department when required

  • Captured detailed messages when teams were unavailable

  • Ensured every caller felt supported and listened to

(As always, the level of advice provided was tailored to the client’s approved knowledge base and preferences.)

The Result

✅ Faster response for customers
✅ Reduced pressure on the internal team
✅ Professional brand representation on every call
✅ No missed opportunities

Outcome

The client maintained a responsive, professional customer experience without needing to expand their in-house team.

🍵 Case Study 2: National Tea Manufacturer

Service: Full Customer Service Management
Sector: FMCG / Food & Beverage

The Challenge

A well-known tea manufacturer required a fully managed UK customer service solution.

They needed support across multiple channels:

  • 0800 customer helpline

  • Email enquiries

  • Written correspondence

  • CRM logging and tracking

  • Customer goodwill handling

Our Role

That’s My Call became their customer care team.

We:

Handled all calls to the 0800 number printed on product packaging

  • Received and processed forwarded customer post

  • Managed incoming customer service emails

  • Logged every interaction on the client’s CRM

  • Investigated customer concerns

  • Issued personalised response letters

  • Sent goodwill vouchers on the client’s behalf where appropriate

Everything was handled in line with the client’s brand tone and service guidelines.

The Result

✅ Seamless multi-channel customer support
✅ Consistent CRM record keeping
✅ Faster complaint resolution
✅ Improved customer satisfaction
✅ Protected brand reputation

Outcome: The client delivered a high-quality, personal customer experience at scale without increasing internal workload.

📸 Case Study 3: Global Marathon Photography Company

Service: Customer Support & Telephone Ordering
Sector: Events / E-commerce / Photography

The Challenge

An international event photography company needed UK-based support for customers calling about:

  • Marathon and event photos

  • Order queries

  • Purchase assistance

  • Website navigation help

Many customers preferred to speak to a real person when ordering.

Our Role

That’s My Call provided specialist customer support for UK callers.

We:

  • Answered customer enquiries about event photographs

  • Accessed the client’s order system and website

  • Assisted customers in locating their photos

  • Took telephone orders securely

  • Handled order queries and delivery questions

  • Provided friendly, knowledgeable support to event participants

The Result

✅ Increased telephone order conversions
✅ Reduced pressure on the client’s core team
✅ Improved customer experience for UK callers
✅ Professional, human support for an online business

Outcome

Customers who preferred to order by phone were fully supported, helping the client capture additional revenue and maintain excellent service levels.