Frequently Asked Questions
Everything you need to know about how That's My Call works, and supports businesses across Wirral, Liverpool, and the UK. Can't find what you're looking for? Just give us a call.
How do you handle after-hours calls?
We keep things flexible, so you can choose what works best for your business.
☀️ Office Hours (Live Answering)
We answer your calls in your company name during office hours. Out of hours, callers can leave a voicemail and we'll pass messages on to you.
🤖 24/7 AI Answering
Our AI service answers calls round the clock - capturing details, handling basic enquiries, and making sure every caller gets a response.
🔄 Hybrid (Best of Both)
Our team answers during the day, AI covers out of hours. Full 24/7 cover with a friendly human touch when it matters most.
✨ Our team answers your calls during the day
✨ AI covers your calls out of hour
Not sure which option suits you best? Just ask - we'll happily talk it through with you
“What if I need to make changes to my call answering script?”
Any changes will need to be requested via email. Our team will update your script promptly and confirm when changes are live.
“How is client confidentiality ensured?”
We understand that confidentiality is crucial to our clients, and we take this responsibility seriously. Here's how we protect your information:
🔒 Data Encryption - All client data, messages and call recordings are encrypted during transmission and storage.
⚖️ GDPR Compliance - We comply with all relevant data protection regulations including GDPR, ensuring your data is handled to the highest legal standards.
⛔️ Strict Access Control - Only authorised personnel can access client information, protected by role-based controls and multi-factor authentication.
📄 Non-Disclosure Agreements -Every team member and contractor signs a strict NDA. Third-party providers must also comply with our confidentiality requirements.
👩🏻🎓 Ongoing Staff Training - Our team is regularly trained on confidentiality best practices and how to properly handle sensitive information.
📨 Secure Message Forwarding - Messages are forwarded through encrypted channels so no sensitive information is exposed during transmission.