Telephone Answering and Virtual Receptionist Services
Never miss another important call. That’s My Call provides flexible telephone answering, virtual receptionist, call overflow, short-term cover, out-of-hours, business support and AI call handling services for businesses across the UK.
Professional call support built around your business
Every business handles calls differently, so we do not use a one-size-fits-all approach. We learn how you want your calls answered, what information needs to be collected and where each message should be sent.
Whether you need regular telephone answering, occasional overflow support or 24/7 AI cover, we can create a service that fits the way your business works.
Telephone Answering Service
Our professional telephone answering service gives your business reliable call support without the cost of employing a full-time receptionist. We answer in your company name, follow your instructions, take accurate messages and send them to the right person.
It can be used as your main answering service, during busy periods, for lunch cover, holidays or whenever your own team cannot get to the phone. Because we learn how your business works, callers receive a more personal and consistent experience.
Virtual Receptionist Service
Our virtual receptionist service gives your business the support of a professional receptionist without the cost of employing someone full time. We answer in your company name, follow your preferred greeting and take the information you need from each caller.
The service is ideal for small businesses, sole traders and growing teams that want to sound professional and make sure callers receive a helpful response. We can take messages, identify the reason for the call and pass enquiries to the right person, helping your business stay responsive even when you are busy.
Call Overflow Service
When your own team is busy, calls can easily go unanswered. Our call overflow service provides extra support when your phone lines are busy, staff are unavailable or call volumes suddenly increase.
We answer in your company name and follow the same instructions as your internal team, helping callers receive a consistent and professional experience. You can use the service every day, during peak periods or only when your own team cannot answer.
It is a flexible way to reduce missed calls without increasing your permanent staffing costs.
Short-Term Telephone Answering
Our short-term telephone answering service gives businesses temporary call support when they need extra cover without committing to a long-term arrangement.
It can be used during staff holidays, sickness, training days, office moves, busy periods, recruitment gaps or while a new employee is being found. We answer in your company name, follow your instructions and take accurate messages so callers still receive a professional response.
The service can be set up for a defined period and adjusted around your requirements, making it a practical option for businesses that only need help for a few days or weeks.
Out-of-Hours Answering
Our out-of-hours answering service helps your business remain available when your usual team has finished for the day. Calls can be answered during evenings, outside your normal opening hours and on Saturdays by prior arrangement.
We can take messages, collect important details and follow agreed instructions depending on the type of enquiry. This can be particularly useful for businesses that receive urgent enquiries, work with customers in different time zones or simply want to offer more convenient contact hours.
The service can be used on its own or alongside our daytime telephone answering support.
AI Telephone Answering
Our AI telephone answering service provides affordable call cover for businesses that need support around the clock. The AI can answer in your company name, deal with common questions, take messages and collect information from callers based on the instructions agreed during setup.
It is ideal for businesses that receive calls outside office hours, want a lower-cost answering option or need additional support during busy periods. The service can operate 24/7 and can also be combined with human answering during office hours.
Every AI service is tailored to the needs of the individual business rather than using a generic script.
Telemarketing and Customer Contact
We provide professional outbound calling support for selected campaigns, helping businesses follow up leads, contact customers and arrange appointments or demonstrations.
Before a campaign begins, we agree the purpose of the calls, the information to collect and how each outcome should be recorded. We can work from a client-provided contact list and provide clear notes and reporting after calls are completed.
This service may be suitable for lead follow-up, appointment setting, customer surveys, database updates and structured customer contact projects. Each campaign is reviewed individually so we can confirm whether it is a good fit for our team.
Business Support
Our business support service is designed for companies that need practical help with customer contact and day-to-day communication tasks.
Depending on the project, we can help with follow-up calls, appointment setting, customer surveys, database updates, order or enquiry handling and other structured telephone-based support. We agree the process, information required and reporting method before the work begins, so everything is clear from the outset.
This service is particularly useful for small businesses that need extra capacity for a specific project or busy period without recruiting additional staff. Each request is reviewed individually to make sure it is suitable for our team and can be delivered to the standard required.
Why businesses choose That’s My Call
That’s My Call Ltd has provided professional telephone answering and customer contact support since 2015. The business is owned by Becky Kelly and Cheryl Canning-Eaton, who bring extensive experience in telephone answering, customer service and business support.
We take the time to learn how each client’s business works, how calls should be answered and what information needs to be collected. This helps us provide a more personal and consistent service, so callers feel as though they are speaking directly with your own team.
Personal service
We get to know your business and follow your individual instructions.
Flexible support
Use us regularly, for overflow, for a short period or for a specific project.
Human and AI options
Choose human answering, AI answering or a combination of both.
UK-wide service
We support businesses locally and across the UK.
Not sure which service you need?
Tell us how your calls are currently handled, when calls are being missed and what you would like to improve. We’ll talk you through the options and help you choose a service that suits your business, call volumes and budget.
FAQs
Can you answer in my company name?
Yes. We use your preferred greeting and answer as though we are part of your team.
Can I use the service for a short period?
Yes. Short-term cover is available for holidays, sickness, busy periods, office moves and other temporary needs.
Can I combine human and AI answering?
Yes. You can use human answering during office hours and AI call handling outside those hours.
How quickly can the service be set up?
This depends on the complexity of your requirements, but straightforward telephone answering services can usually be set up quickly once we have your call-handling instructions.
Do I have to sign a long-term contract?
No. We offer flexible options, and the most suitable arrangement will depend on the service and level of support you need.
Ready to stop missing important calls?
Whether you need regular telephone answering, short-term support, overflow cover or 24/7 AI call handling, we can help you find a practical solution.