Cheryl
customer satisfaction
Becky

Our Services

Professional Telephone Answering Solutions Tailored to Your Business

We provide live telephone answering services for businesses of all sizes — ensuring your customers always speak to a real person. Every call is handled with professionalism, friendliness, and care, leaving your callers reassured and confident in your business.

📞 Live Telephone Answering

Ensure you never miss a call. Our team answers your calls in your business name, providing a seamless extension of your company. Every message is delivered to you within minutes by your preferred method — email, SMS, or phone.

We also filter out time-wasting or sales calls, so you only get the calls that matter.

🕒 24/7 Coverage (Optional Add-On)

Need around-the-clock support? For an additional charge, we offer live 24/7 call answering. Out-of-hours calls are handled by an on-call team member and managed according to your instructions.

If you're not on a 24/7 package, calls outside business hours go to voicemail, and messages are picked up and passed on during office hours.

🔁 Call Handling Features

  • Call forwarding

  • Message taking and prompt delivery

  • Personalised greetings – we answer with your company name

  • Appointment booking and scheduling – based on your availability

  • Urgent call management – we can transfer or SMS you immediately

  • Virtual receptionist – acting as your front desk, transferring calls as needed

Our service is fully customisable. Let us know how you work, and we’ll adapt our service to suit your exact needs. Let us handle the calls — so you can focus on running your business.
📞 Ready to get started? Contact us today to discuss your free trial.

📋 Customer Satisfaction Calls

Turn feedback into growth.

As part of our commitment to helping you provide exceptional customer service, we offer Customer Satisfaction Calling — a proactive way to gather valuable feedback from your clients.

Here’s how it works:

You provide:

  • A list of customers to contact

  • A questionnaire or key questions you'd like us to ask

Our experienced team will then call your customers on your behalf, engaging them with empathy and professionalism — even in sensitive or challenging conversations.

Benefits for your business:

  • Shows customers you care about their opinions

  • Helps you identify and resolve issues early

  • Reinforces your brand’s commitment to quality

  • Builds long-term trust and customer loyalty

After the calls, we’ll send you a comprehensive feedback report, giving you clear, actionable insights.