AI Telephone Answering for UK Businesses
Our AI telephone answering service provides affordable 24/7 AI call handling for UK businesses. Answering in your company name, our AI receptionist can answer common questions, collect caller details, take messages and provide reliable out-of-hours customer call handling.
Make your business available 24/7
Customers do not always call during normal office hours. You may receive enquiries in the evening, at weekends or while your team is busy dealing with other work.
Businesses using outsourced customer service often choose AI call handling to ensure every enquiry receives an immediate response, even outside normal office hours.
An AI receptionist can answer those calls immediately, introduce your business and guide the caller through an agreed conversation. It can collect the information you need and send the completed message to your nominated email address.
This means callers receive a response instead of reaching voicemail, while your team can follow up when they are available.
How does an AI receptionist work?
An AI receptionist is a voice-based telephone assistant that answers calls remotely on behalf of your business.
Before the service begins, we agree how the AI should introduce your company, what information it can provide and what questions it should ask. The AI then uses those instructions to hold a natural conversation with the caller and record the details you require.
It can be used as a standalone 24/7 service or combined with human telephone answering during office hours.
What can an AI receptionist do?
Answer in your company name
The AI uses your preferred greeting so callers know they have reached the correct business.
Take accurate messages
It can collect the caller’s name, telephone number, email address, reason for calling and other agreed information.
Answer common questions
The AI can provide approved information about your services, opening hours, location and frequently asked questions.
Follow agreed call instructions
The conversation is created around the requirements discussed during setup rather than relying on a generic script.
Provide 24/7 cover
Calls can be answered during evenings, weekends, holidays and whenever your usual team is unavailable.
Send messages to your business
Basic AI plans send the completed message to one nominated email address.
Support customer enquiries
The AI can provide consistent customer contact support by answering routine questions and directing callers based on your agreed instructions.
What an AI receptionist won't do
At That's My Call, we believe it's important to be honest about what AI can and can't do.
Our AI telephone answering service is designed to follow your agreed instructions consistently. It doesn't make decisions or guess information.
It won't guess answers
The AI only provides information and answers that have been agreed with you during setup.
It won't make business decisions
Where a caller has a complex enquiry, the AI collects the relevant information and passes it to your team.
It follows your instructions
Every conversation is based on the call flow and guidance agreed with you rather than making its own decisions.
It knows when a person is needed
Where human involvement is more appropriate, the AI records the details so your team can respond.
How we build your AI call service
Step 1 - Tell us about your business
We discuss the types of calls you receive, the information callers normally need and what you want the AI to achieve.
Step 2 - We agree the conversation
We prepare the greeting, questions, approved answers and message requirements for your service.
Step 3 - We build and test the AI
The call flow is created and tested to make sure it follows the agreed instructions and sounds appropriate for your business.
Step 4 - Your calls are connected
Your telephone number is diverted or connected to the AI service at the times you choose.
Step 5 - Messages are delivered
The AI collects the caller’s details and sends the completed message to your nominated email address.
Which businesses can benefit from AI call handling?
Our AI call handling service is suitable for businesses of every size, from sole traders to larger organisations looking for reliable AI call handling and professional customer support.
Small businesses and sole traders
Provide 24/7 cover without immediately recruiting more staff.
Trades and emergency services
Collect details from callers while you are driving, working on-site or unavailable.
Property businesses
Handle initial enquiries from tenants, landlords, buyers and sellers outside normal office hours.
Professional services
Capture new enquiries and basic information when the usual team cannot answer.
Clinics and appointment-based businesses
Take messages and provide approved general information when reception is closed.
Businesses receiving repetitive questions
Allow the AI to answer common enquiries about hours, services, availability and next steps.
Flexible support when you need it
Our AI call handling service can be used in several ways:
as your main 24/7 answering service
outside your normal office hours
during evenings and weekends
when your human team is already busy
during holidays and office closures
for emergency or urgent call collection
during advertising campaigns or periods of increased enquiries
alongside human telephone answering as a hybrid service
The setup can be tailored around the times and types of calls you want the AI to handle.
AI, human or a combination of both?
AI and human telephone answering each have different strengths.
AI answering provides affordable 24/7 availability and can consistently follow an agreed process. It works particularly well for taking messages, collecting structured information and answering common questions.
Human receptionists provide a more personal response and are better suited to conversations that require judgement, reassurance or flexibility.
Many businesses choose a hybrid service, using human receptionists during office hours and AI answering during evenings, weekends and other out-of-hours periods.
Many businesses combine AI with our outsourced telephone answering service to create a cost-effective hybrid solution that delivers the best of both worlds. Learn more about our Hybrid Telephone Answering Service to see how AI and human receptionists work together.
Not sure which option is right for your business? Read our guide: AI Receptionist vs Human Receptionist – Which Is Right for Your Business?
What if the caller asks to speak to someone?
For an AI-only service, the AI can explain that the caller’s details will be passed to your team so that someone can respond.
The AI does not transfer callers to a That’s My Call human receptionist as part of an AI-only plan. Where you need both human and AI support, a hybrid service may be more suitable.
This distinction will be explained clearly during setup so you know exactly how calls will be handled.
Choose the level of AI support you need
Our basic AI answering service is designed for straightforward call handling. It can answer in your company name, take messages, collect agreed details and send the completed message to one email address.
Businesses that need more complex call flows, multiple routing options, forms, integrations or tailored automations may require a bespoke build.
We will discuss your requirements before setup and explain what is included, what may need additional development and any ongoing administration charges.
AI technology with real call-handling experience behind it
That’s My Call Ltd has traded since 2015 and is owned by Becky Kelly and Cheryl Canning-Eaton.
Our AI service is supported by extensive experience in telephone answering, customer service, customer call handling and professional telephone answering. We understand which questions need to be asked, how callers expect to be treated and what makes a message useful to the business receiving it.
We use that knowledge to help create an AI conversation that reflects the way your business works rather than simply installing a generic automated system.
Affordable AI call handling plans
Our AI telephone answering plans start from £39 per month, with options based on the number of messages your business expects to receive.
Current plans include:
AI25 - £39 per month
AI50 - £49 per month
AI100 - £69 per month
AI200 - £119 per month
A one-off £150 setup fee applies to configure and build your AI receptionist.
Additional messages are charged at £1 each. Bespoke builds, integrations and more advanced requirements may be priced separately.
Combine human receptionists with 24/7 AI cover
A hybrid service gives your callers the personal support of a human receptionist during office hours, with AI answering available outside those times.
This can be ideal for businesses that want real people handling their daytime calls but still need evenings, weekends and overnight enquiries captured.
You can add AI support to a human telephone answering plan or choose one of our dedicated hybrid packages.
FAQ’s
Will the AI answer in my company name?
Yes. The AI uses the greeting agreed during setup and represents your business throughout the call.
Can the AI answer calls 24 hours a day?
Yes. The service can operate during the day, overnight, at weekends and on public holidays.
Can it take messages?
Yes. It can collect the caller’s contact details, reason for calling and any other agreed information.
Can the AI answer questions about my business?
Yes. It can provide approved answers to common questions supplied during setup.
Will callers know they are speaking to AI?
The service is designed to provide a natural telephone conversation, but we will discuss how the AI should introduce itself and ensure the setup is appropriate for your business.
Can it transfer callers to a person?
Basic AI-only plans do not transfer callers to a That’s My Call receptionist. The AI can explain that the caller’s details will be passed to your team.
Can the AI book appointments?
Appointment booking or other system integrations may be possible as part of a bespoke setup, depending on the system used and the access available.
Can the AI qualify leads?
Yes. The AI can ask qualifying questions agreed during setup before sending the enquiry to your business.
Can I use AI alongside my existing receptionist?
Yes. Many businesses use AI outside office hours or during busy periods while their own receptionist handles daytime calls.
Can I change the questions or information later?
Yes. Changes can be made after launch. An administration charge may apply depending on the work required.
Can I combine AI with human answering?
Yes. Hybrid options combine human answering during office hours with AI cover outside those hours.
How quickly can the service be set up?
Straightforward services can be prepared relatively quickly once we have the required business information and call instructions. More complex builds may take longer.
Ready to provide 24/7 call cover?
Tell us about the calls your business receives and what you would like the AI to handle. We will help you choose a suitable plan and explain whether a standard or bespoke setup is required.
More Ways We Can Support Your Business
Looking for more than AI Services? Explore our telephone answering, virtual receptionist service, out-of-hours and call overflow services, or view our pricing to find the right support for your business.
Explore our telephone answering services in your area
We support businesses across the North West, North Wales and throughout the UK. Explore our local telephone answering pages to learn more about the support available for businesses in your area.