AI Telephone Answering for UK Businesses
Give your customers a helpful response at any time of day or night. Our AI telephone answering service can answer in your company name, respond to common questions, collect caller details and take messages based on the instructions agreed with you.
It provides flexible 24/7 call cover for businesses that want to reduce missed calls without the cost of employing additional staff.
Make your business available 24/7
Customers do not always call during normal office hours. You may receive enquiries in the evening, at weekends or while your team is busy dealing with other work.
An AI receptionist can answer those calls immediately, introduce your business and guide the caller through an agreed conversation. It can collect the information you need and send the completed message to your nominated email address.
This means callers receive a response instead of reaching voicemail, while your team can follow up when they are available.
How does an AI receptionist work?
An AI receptionist is a voice-based telephone assistant that answers calls remotely on behalf of your business.
Before the service begins, we agree how the AI should introduce your company, what information it can provide and what questions it should ask. The AI then uses those instructions to hold a natural conversation with the caller and record the details you require.
It can be used as a standalone 24/7 service or combined with human telephone answering during office hours.
What can an AI receptionist do?
Answer in your company name
The AI uses your preferred greeting so callers know they have reached the correct business.
Take accurate messages
It can collect the caller’s name, telephone number, email address, reason for calling and other agreed information.
Answer common questions
The AI can provide approved information about your services, opening hours, location and frequently asked questions.
Follow agreed call instructions
The conversation is created around the requirements discussed during setup rather than relying on a generic script.
Provide 24/7 cover
Calls can be answered during evenings, weekends, holidays and whenever your usual team is unavailable.
Send messages to your business
Basic AI plans send the completed message to one nominated email address.
How we build your AI call service
Step 1 - Tell us about your business
We discuss the types of calls you receive, the information callers normally need and what you want the AI to achieve.
Step 2 - We agree the conversation
We prepare the greeting, questions, approved answers and message requirements for your service.
Step 3 - We build and test the AI
The call flow is created and tested to make sure it follows the agreed instructions and sounds appropriate for your business.
Step 4 - Your calls are connected
Your telephone number is diverted or connected to the AI service at the times you choose.
Step 5 - Messages are delivered
The AI collects the caller’s details and sends the completed message to your nominated email address.
Which businesses can benefit from AI call handling?
Small businesses and sole traders
Provide 24/7 cover without immediately recruiting more staff.
Trades and emergency services
Collect details from callers while you are driving, working on-site or unavailable.
Property businesses
Handle initial enquiries from tenants, landlords, buyers and sellers outside normal office hours.
Professional services
Capture new enquiries and basic information when the usual team cannot answer.
Clinics and appointment-based businesses
Take messages and provide approved general information when reception is closed.
Businesses receiving repetitive questions
Allow the AI to answer common enquiries about hours, services, availability and next steps.
Flexible support when you need it
You can use AI telephone answering in several ways:
as your main 24/7 answering service
outside your normal office hours
during evenings and weekends
when your human team is already busy
during holidays and office closures
for emergency or urgent call collection
during advertising campaigns or periods of increased enquiries
alongside human telephone answering as a hybrid service
The setup can be tailored around the times and types of calls you want the AI to handle.
AI, human or a combination of both?
AI and human telephone answering each have different strengths.
AI answering provides affordable 24/7 availability and can consistently follow an agreed process. It works particularly well for taking messages, collecting structured information and answering common questions.
Human receptionists provide a more personal response and are better suited to conversations that require judgement, reassurance or flexibility.
Many businesses choose a hybrid service, using human receptionists during office hours and AI answering during evenings, weekends and other out-of-hours periods.
What if the caller asks to speak to someone?
For an AI-only service, the AI can explain that the caller’s details will be passed to your team so that someone can respond.
The AI does not transfer callers to a That’s My Call human receptionist as part of an AI-only plan. Where you need both human and AI support, a hybrid service may be more suitable.
This distinction will be explained clearly during setup so you know exactly how calls will be handled.
Choose the level of AI support you need
Our basic AI answering service is designed for straightforward call handling. It can answer in your company name, take messages, collect agreed details and send the completed message to one email address.
Businesses that need more complex call flows, multiple routing options, forms, integrations or tailored automations may require a bespoke build.
We will discuss your requirements before setup and explain what is included, what may need additional development and any ongoing administration charges.
AI technology with real call-handling experience behind it
That’s My Call Ltd has traded since 2015 and is owned by Becky Kelly and Cheryl Canning-Eaton.
Our AI service is supported by extensive experience in telephone answering, customer service and call handling. We understand which questions need to be asked, how callers expect to be treated and what makes a message useful to the business receiving it.
We use that knowledge to help create an AI conversation that reflects the way your business works rather than simply installing a generic automated system.
Affordable AI telephone answering plans
Our AI telephone answering plans start from £39 per month, with options based on the number of messages your business expects to receive.
Current plans include:
AI25 - £39 per month
AI50 - £49 per month
AI100 - £69 per month
AI200 - £119 per month
Additional messages are charged at £1 each. Bespoke builds, integrations and more advanced requirements may be priced separately.
Combine human receptionists with 24/7 AI cover
A hybrid service gives your callers the personal support of a human receptionist during office hours, with AI answering available outside those times.
This can be ideal for businesses that want real people handling their daytime calls but still need evenings, weekends and overnight enquiries captured.
You can add AI support to a human telephone answering plan or choose one of our dedicated hybrid packages.
FAQ’s
Will the AI answer in my company name?
Yes. The AI uses the greeting agreed during setup and represents your business throughout the call.
Can the AI answer calls 24 hours a day?
Yes. The service can operate during the day, overnight, at weekends and on public holidays.
Can it take messages?
Yes. It can collect the caller’s contact details, reason for calling and any other agreed information.
Can the AI answer questions about my business?
Yes. It can provide approved answers to common questions supplied during setup.
Will callers know they are speaking to AI?
The service is designed to provide a natural telephone conversation, but we will discuss how the AI should introduce itself and ensure the setup is appropriate for your business.
Can it transfer callers to a person?
Basic AI-only plans do not transfer callers to a That’s My Call receptionist. The AI can explain that the caller’s details will be passed to your team.
Can the AI book appointments?
Appointment booking or other system integrations may be possible as part of a bespoke setup, depending on the system used and the access available.
Can I change the questions or information later?
Yes. Changes can be made after launch. An administration charge may apply depending on the work required.
Can I combine AI with human answering?
Yes. Hybrid options combine human answering during office hours with AI cover outside those hours.
How quickly can the service be set up?
Straightforward services can be prepared relatively quickly once we have the required business information and call instructions. More complex builds may take longer.
Ready to provide 24/7 call cover?
Tell us about the calls your business receives and what you would like the AI to handle. We will help you choose a suitable plan and explain whether a standard or bespoke setup is required.