Hybrid Telephone Answering
Never Miss Another Call - Day or Night
The perfect combination of professional receptionists and intelligent AI.
Your customers don't stop calling when the office closes.
Our Hybrid Telephone Answering Service combines our friendly UK-based receptionists during office hours with intelligent AI answering outside those hours, giving your business reliable 24/7 call cover.
Every caller receives a professional welcome in your company name, whether they call at 10am on a Tuesday or 10pm on a Sunday.
The Best of Both Worlds
Unlike AI-only answering services, our Hybrid package gives you the reassurance of experienced people when your business is open and intelligent AI when you're closed.
During Office Hours
✔ Calls answered by our professional UK-based receptionists
✔ Messages delivered within minutes
✔ Friendly, natural conversations
✔ Complex enquiries handled professionally
✔ Transfers where required
Outside Office Hours
✔ AI answers instantly
✔ Calls answered in your company name
✔ No voicemail
✔ Urgent enquiries identified immediately
✔ Messages delivered straight away
✔ Available evenings, weekends and bank holidays
Why Choose Hybrid?
Many businesses want 24/7 cover but don't need a live receptionist around the clock.
Hybrid gives you exactly that.
Your customers receive the personal service of a real receptionist when your business is open, while AI ensures no opportunity is missed outside your normal working hours.
It's seamless for your callers and provides complete peace of mind for you.
Ideal For:
Our Hybrid service is perfect for:
Tradespeople
Locksmiths
Electricians
Plumbers
Garage Door Companies
Estate Agents
Property Management Companies
Healthcare Providers
Professional Services
Any business that wants 24/7 telephone cover
How It Works
1
We Learn About Your Business
We'll take time to understand your business, how you answer calls and what information you need from callers.
2
We Build Your AI Receptionist
We create an AI assistant specifically for your business, including your greeting, questions and call routing.
A one-off £150 setup fee covers the build, testing and configuration of your AI receptionist.
3
You're Live
During office hours our receptionists answer your calls.
Outside office hours your AI receptionist takes over automatically.
Your callers won't notice the transition.
What's Included
Live receptionists during office hours
AI answering outside office hours
Calls answered in your company name
Instant email notifications
Detailed caller messages
Urgent call identification
Flexible monthly plans
No long-term contracts
Easy to scale as your business grows
Flexible Pricing
Choose the Hybrid package that suits your business.
Our plans combine live answering with intelligent AI cover to provide complete 24/7 protection for your business.
HYBRID25
Up to 25 messages
£75/pm
Extra Messages
£2.40 each
HYBRID50
Up to 50 messages
£105/pm
Extra Messages
£2.00 each
⭐️ MOST POPULAR
HYBRID100
Up to 100 messages
£180/pm
Extra Messages
£1.80 each
Onboarding fee: £150 (one-off) Covers creation of your AI agent, agreed call flow, message delivery setup, testing and initial adjustments.
More complex call flows, integrations or bespoke automation may be quoted separately.
Frequently Asked Questions
Will callers know they're speaking to AI?
Our AI is designed to sound natural and professional. Most callers simply experience a helpful, efficient conversation.
What happens if someone needs a person?
During office hours they'll speak to one of our receptionists.
Outside office hours, the AI will take the caller's details and ensure the appropriate information reaches you promptly. If you've agreed an emergency call-out process with us, urgent calls can be handled according to your instructions.
Can the AI answer questions about my business?
Yes.
We train your AI using information about your business so it can answer common questions as well as collect caller information.
Can I change my AI later?
Yes.
We can update your AI as your business changes. Please note that after the initial build, administrative changes are subject to our standard update charge.
Ready for Complete Call Cover?
Never miss another opportunity.
Give your customers a professional experience every time they call, while enjoying the reassurance of round-the-clock cover.