Telephone Answering Service for Chester and Cheshire Businesses
Make sure important customer calls are answered, even when you are busy, away from your desk or already helping someone else.
That’s My Call provides professional telephone answering for businesses across Chester and Cheshire. We answer in your company name, follow your instructions and send accurate messages to the right person.
Reliable telephone answering from an experienced North West team
Businesses across Chester and Cheshire often need to remain available while managing appointments, customers, meetings and day-to-day work.
That’s My Call provides flexible telephone answering from our base in Wallasey. We support businesses throughout Chester, Ellesmere Port, Neston, Frodsham, Northwich, Warrington, Crewe, Macclesfield and the wider Cheshire area.
We take the time to understand how your business operates, how you want callers treated and what information you need from each enquiry.
Capture enquiries when your team cannot answer
A missed call may be a new customer, appointment, order or urgent enquiry.
Our telephone answering team gives callers a friendly and professional response when you cannot reach the phone. We use your preferred company greeting, collect the information you need and send the completed message promptly to the appropriate person.
The service can be used every day, during busy periods or only when your internal team is unavailable.
What is included in our Chester and Cheshire telephone answering service?
Calls answered in your company name
We use your chosen greeting so callers feel they have reached your business directly.
Accurate message taking
We collect names, telephone numbers, email addresses, reasons for calling and other agreed details.
Personalised call instructions
We follow the process agreed with you rather than using a generic script.
Prompt message delivery
Messages are sent to your nominated contact or email address.
Call screening
We can help identify new enquiries, existing customers, suppliers and unwanted sales calls.
Flexible cover
Use the service regularly, for overflow support, during busy periods or for temporary cover.
How our telephone answering service works
Step 1 - Tell us about your business
We discuss the types of calls you receive, your preferred greeting and how different enquiries should be handled.
Step 2 - We prepare your instructions
We agree what information should be collected, where messages should be sent and any special processes to follow.
Step 3 - Divert your calls to us
You choose when calls are directed to our team.
Step 4 - We answer as your business
Our team handles each call professionally using your agreed instructions.
Step 5 - You receive the message
The completed message is sent to the appropriate person for follow-up.
Suitable for businesses across a wide range of sectors
Trades and contractors
Capture enquiries while working on-site, travelling or unable to answer safely.
Solicitors and professional firms
Provide callers with a professional and consistent first point of contact.
Mortgage brokers and financial advisers
Make sure new enquiries are recorded while advisers are in meetings or appointments.
Estate agents and property businesses
Take messages from buyers, sellers, landlords, tenants and contractors.
Healthcare providers and clinics
Give patients and prospective clients a helpful response when reception is busy.
Manufacturers and business-to-business companies
Capture customer, supplier and sales enquiries while internal teams concentrate on operations.
Small and growing businesses
Add professional call support without employing a full-time receptionist.
Use the service in the way that suits your business
You can use our telephone answering service:
throughout your normal working day
when your own team is already on another call
when calls ring unanswered
during lunch breaks and meetings
for staff holidays or sickness
during busy periods
while recruiting or training staff
for short-term cover
alongside AI answering outside office hours
Our standard live answering hours are Monday to Friday, 8:30am to 5:30pm. Saturday cover may be available by prior arrangement.
Professional support from a team close to your area
That’s My Call is based at Centreline Business Hub in Wallasey, within the wider North West business community.
Although the service is delivered remotely, many clients value working with a smaller team that understands the importance of local reputation, referrals and long-term customer relationships.
We support businesses across the UK, while remaining close enough to Chester and Cheshire to provide a strong regional connection.
A more personal alternative to a large call centre
That’s My Call Ltd has traded since 2015 and is owned by Becky Kelly and Cheryl Canning-Eaton.
We believe professional telephone answering involves more than simply reading from a script. We learn how your business works, become familiar with your usual enquiries and follow your individual instructions.
Because we are a smaller and experienced team, we aim to give callers a more personal and consistent experience.
Which type of call support is right for you?
Telephone answering is ideal when you need calls answered professionally and accurate messages taken.
A virtual receptionist service may be better where you require more detailed screening, structured questions or a broader front-of-house role.
Call overflow support works well when your own team handles most calls but needs help during busy periods.
We will help you choose the most suitable option based on how your business currently handles calls.
Explore our Telephone Answering Service
Explore our Virtual Receptionist Service
Explore our Call Overflow Service
Flexible telephone answering plans for Chester and Cheshire businesses
Our live telephone answering plans start from £45 per month, with options based on the number of messages and level of support required.
Your first month can remain flexible while we learn how your business uses the service and help you choose the most suitable plan
FAQ’s
Do you only support businesses in Chester and Cheshire?
No. We support businesses across Cheshire, the North West and throughout the UK.
Where is That’s My Call based?
We are based at Centreline Business Hub in Wallasey.
Will you answer in my company name?
Yes. We use your preferred greeting and answer as though we are part of your business.
Can I use the service only when my team is busy?
Yes. You can use us for overflow calls, meetings, lunch cover or whenever your own team cannot answer.
Can you provide short-term cover?
Yes. Temporary telephone answering is available for holidays, sickness, recruitment gaps and busy periods.
How will I receive messages?
Messages are normally sent promptly by email to the nominated person or address.
Can you answer calls outside normal office hours?
AI and hybrid options are available for evening, overnight and weekend cover.
How quickly can the service be set up?
Straightforward services can usually be arranged quickly once we have your greeting and call-handling instructions.
Are missed calls costing your Chester or Cheshire business opportunities?
Tell us how your calls are currently handled and when you need additional support. We will help you choose a telephone answering service that fits your business, call volume and budget.