Telephone Answering Service for North Wales Businesses
Make sure customers and prospective clients receive a professional response, even when you are busy, working away from the office or unable to reach the phone.
That’s My Call provides flexible telephone answering for businesses across North Wales. We answer in your company name, follow your instructions and send accurate messages to the right person.
Reliable telephone answering from an experienced nearby team
Businesses across North Wales often cover wide geographical areas and may spend much of the working day visiting customers, attending appointments or travelling between locations.
That’s My Call provides professional telephone answering from our base in Wallasey, close to the North Wales border. We support businesses in Wrexham, Deeside, Flint, Mold, Prestatyn, Rhyl, Colwyn Bay, Llandudno and the wider North Wales area.
We learn how your business operates, how you want calls answered and what information you need from each caller.
Keep your business available without being tied to the phone
Running a business often means balancing customer work, meetings, travel and administration. It is not always possible to stop what you are doing every time the telephone rings.
Our answering team provides callers with a friendly and professional response when you cannot answer. We use your preferred company greeting, identify why the person is calling and collect the details your team needs to respond.
This helps you remain available to customers without allowing calls to interrupt every part of your working day.
What is included in our North Wales telephone answering service?
Calls answered in your company name
We use your chosen greeting so callers feel they have reached your business directly.
Accurate message taking
We collect names, telephone numbers, email addresses, reasons for calling and other agreed information.
Personalised call instructions
We follow the process agreed with you rather than using the same generic response for every client.
Prompt message delivery
Completed messages are sent to your nominated person or email address.
Call screening
We can help identify new enquiries, existing customers, suppliers and unwanted sales calls.
Flexible cover
Use the service every day, for overflow calls, during busy periods or for temporary support.
A straightforward way to start answering more calls
Step 1 - Tell us about your business
We discuss the calls you receive, your preferred greeting and the information your team needs.
Step 2 - We create your instructions
We agree what questions should be asked, how different enquiries should be handled and where messages should be sent.
Step 3 - Divert your calls to us
You choose when calls are sent to our answering team.
Step 4 - We answer as your company
Our team handles each call using your agreed greeting and instructions.
Step 5 - You receive the message
The caller’s details and reason for contacting you are sent to the appropriate person for follow-up.
Suitable for businesses across a wide range of sectors
Trades and contractors
Capture new enquiries while travelling, working on-site or unable to answer safely.
Solicitors and professional firms
Give callers a consistent and professional first point of contact.
Mortgage brokers and financial advisers
Record new enquiries while advisers are in meetings or appointments.
Estate agents and property businesses
Take messages from buyers, sellers, landlords, tenants and contractors.
Healthcare providers and clinics
Provide a helpful response when your internal reception team is busy.
Tourism and accommodation businesses
Capture booking and customer enquiries while staff are assisting guests or carrying out other duties.
Small and growing businesses
Add reliable telephone support without immediately employing a full-time receptionist.
Use the service when your business needs it
You do not have to divert every telephone call to us throughout the entire day.
You can use our North Wales answering service:
during your normal working hours
when your own line is engaged
when calls ring unanswered
while travelling between customers
during meetings and appointments
for staff holidays or sickness
during busy or seasonal periods
while recruiting or training staff
for short-term temporary cover
alongside AI answering outside office hours
Our standard live answering hours are Monday to Friday, 8:30am to 5:30pm. Saturday cover may be available by prior arrangement.
Professional call handling wherever your working day takes you
Many North Wales businesses serve customers across several towns, rural communities and surrounding counties.
Whether you are travelling between appointments, visiting customer premises or working in a location where answering safely is difficult, your callers can still receive a professional response.
Because the service is provided remotely, you can use That’s My Call wherever your business is based or wherever your team happens to be working that day.
A nearby team with UK-wide capability
That’s My Call is based at Centreline Business Hub in Wallasey, within easy reach of North Wales and the wider North West.
Although telephone answering is delivered remotely, many businesses prefer working with a smaller team that is based nearby and understands the importance of reputation, referrals and long-term customer relationships.
We support businesses locally and throughout the UK while providing the personal service associated with a smaller answering team.
A more personal alternative to a large call centre
That’s My Call Ltd has traded since 2015 and is owned by Becky Kelly and Cheryl Canning-Eaton.
We believe professional telephone answering involves more than reading from a script. We learn how your business works, become familiar with the enquiries you receive and follow your individual instructions.
Because we are a smaller and experienced team, we aim to provide callers with a more consistent and personal experience.
Telephone answering, overflow or temporary cover?
Telephone answering is ideal when you regularly need calls answered and accurate messages taken.
Call overflow support may be better if your own team usually answers but needs help when lines are busy.
Short-term telephone answering is suitable for holidays, sickness, recruitment gaps and other temporary requirements.
Businesses needing evenings, overnight or weekend cover can also combine human answering with an AI receptionist.
Explore our Telephone Answering Service
Explore our Call Overflow Service
Explore our Short Term Telephone Answering Service
Explore our AI Telephone Answering Service
Flexible telephone answering plans for North Wales businesses
Our live telephone answering plans start from £45 per month, with options based on the number of messages and level of call handling required.
Your first month can remain flexible while we understand how your business uses the service and help you choose the most suitable plan.
FAQ’s
Do you only work with businesses in North Wales?
No. We support businesses throughout North Wales, the North West and the rest of the UK.
Where is That’s My Call based?
We are based at Centreline Business Hub in Wallasey, close to North Wales.
Will you answer in my company name?
Yes. We use your preferred greeting and answer as though we are part of your business.
Can I use the service while I am travelling or working on-site?
Yes. Your calls can be diverted to us while you are away from your usual workplace.
Can I use the service only when my team is busy?
Yes. Calls can be diverted for overflow support, meetings, appointments or whenever your team cannot answer.
Can you provide temporary telephone cover?
Yes. Short-term support is available for holidays, sickness, recruitment gaps and busy periods.
How will I receive messages?
Messages are normally sent promptly by email to the nominated person or address.
Can you answer calls outside normal office hours?
AI and hybrid options are available for businesses needing evening, overnight or weekend cover. Otherwise calls go through to a generic answering machine out of hours.
How quickly can the service be set up
Straightforward services can usually be arranged quickly once we have your greeting and call-handling instructions.
Are missed calls costing your North Wales business opportunities?
Tell us how your calls are currently handled, when they are being missed and what information you need from each caller. We will help you choose a service that fits your business, call volume and budget.