Telephone Answering Service for Manchester Businesses
Make sure every caller receives a professional response, even when you are busy, away from your desk or already speaking to another customer.
That’s My Call provides flexible telephone answering for businesses across Manchester and Greater Manchester. We answer in your company name, follow your instructions and send accurate messages directly to your team.
A reliable answering team when you cannot reach the phone
Manchester is home to businesses of every size, from independent consultants and tradespeople to growing professional firms and established companies.
When your team is busy, in meetings, working remotely or helping other customers, unanswered calls can quickly turn into missed opportunities.
Our experienced team answers your calls using your preferred company greeting, identifies what the caller needs and collects the information required for a prompt follow-up
Stay responsive without being tied to your telephone
Running a business often means balancing customer enquiries, appointments, travel, administration and day-to-day operations.
It is not always possible to stop what you are doing whenever the telephone rings.
That’s My Call helps your business remain available by providing callers with a friendly and professional response. We answer as part of your business, take clear messages and send them to the right person.
What is included in our Manchester telephone answering service?
Calls answered in your company name
We use your chosen greeting so callers feel they have reached your business directly.
Accurate message taking
We collect the caller’s name, telephone number, email address, reason for calling and any other information you require.
Personalised instructions
We follow your individual call-handling process rather than using the same generic script for every business.
Prompt message delivery
Messages are sent to your chosen person or email address once the call has ended.
Call screening
We can help separate new enquiries, existing customers, suppliers and unwanted sales calls.
Flexible cover
Use the service every day, when your lines are busy or only during particular periods.
A simple way to start answering more calls
Step 1 - Tell us about your business
We discuss the calls you receive, how you want them answered and what information your team needs.
Step 2 - We create your call instructions
We agree your greeting, questions, message-routing preferences and any important call-handling notes.
Step 3 - Divert your calls to us
You decide when your calls should be sent to our answering team.
Step 4 - We answer as your business
Our team answers using your company name and follows your agreed instructions.
Step 5 - You receive the message
The caller’s details and reason for contacting you are sent to the appropriate person.
Telephone answering for a wide range of Manchester businesses
Solicitors and professional firms
Provide callers with a polished and consistent first point of contact.
Mortgage brokers and financial advisers
Capture new enquiries while advisers are in meetings or appointments.
Estate agents and property businesses
Take messages from buyers, sellers, tenants, landlords and contractors.
Tradespeople and contractors
Avoid missing new jobs while driving, working on-site or speaking to customers.
Healthcare providers and clinics
Give callers a helpful response when your internal reception team is occupied.
Consultants and small businesses
Create a professional impression without employing a full-time receptionist.
Growing companies
Add additional call-handling capacity without placing more pressure on your existing team.
Use the service when your business needs it
You do not have to divert every call to us throughout the entire day.
You can use our Manchester telephone answering service:
throughout your normal working hours
when your own line is engaged
when calls ring unanswered
during meetings and appointments
while travelling or working remotely
during staff holidays or sickness
during recruitment gaps
for temporary projects
during seasonal or unexpected busy periods
alongside AI answering outside office hours
Our standard live answering hours are Monday to Friday, 8:30am to 5:30pm. Saturday cover may be available by prior arrangement.
Extra call-handling capacity without extra pressure
A busy telephone is often a positive sign, but it can become difficult for employees to manage calls alongside their usual work.
Our answering service can provide additional support when your internal team is unavailable or your call volume increases.
This helps your employees stay focused while callers still receive a professional response from someone representing your business.
A nearby team with UK-wide capability
That’s My Call is based at Centreline Business Hub in Wallasey and supports businesses across Manchester, Greater Manchester, the North West and the wider UK.
Although the service is delivered remotely, many businesses prefer working with a smaller North West team that understands the importance of reputation, relationships and reliable customer service.
We take time to understand how your business works so that calls are handled according to your requirements.
A more personal alternative to a large call centre
That’s My Call Ltd has traded since 2015 and is owned by sisters Becky Kelly and Cheryl Canning-Eaton.
We believe professional telephone answering involves more than simply reading from a script.
Our team learns how your business operates, becomes familiar with the types of calls you receive and follows your individual instructions.
Because we are a smaller and experienced team, we aim to give callers a more consistent and personal experience.
Telephone answering, overflow or temporary cover?
Our regular telephone answering service is ideal when you need ongoing help with calls and message taking.
Call overflow support may be more suitable if your own team normally answers but needs assistance when the lines are busy.
Short-term telephone answering can provide temporary support during holidays, sickness, recruitment gaps and busy periods.
Businesses requiring evening, overnight or weekend cover can also combine human answering with an AI receptionist.
Explore our Telephone Answering Service
Explore our Overflow Service
Explore our Short Term Answering Service
Explore our AI Answering Service
Flexible telephone answering plans for Manchester businesses
Our live telephone answering plans start from £45 per month, with options based on the number of messages and the level of support required.
Your first month can remain flexible while we understand how your business uses the service and help you select the most suitable plan.
FAQ’s
Do you only support businesses based in Manchester?
No. We support businesses throughout Manchester, Greater Manchester, the North West and the rest of the UK.
Will you answer using my company name?
Yes. We use your preferred greeting and answer as though we are part of your own team.
Can I use the service only when my team is busy?
Yes. You can divert calls to us for overflow cover, meetings, appointments or any other period when your team cannot answer.
Can you cover holidays or staff sickness?
Yes. Short-term telephone answering is available for holidays, sickness, recruitment gaps and temporary busy periods.
How will I receive my messages?
Messages are normally sent promptly by email to your nominated person or address.
Can you answer calls outside normal office hours?
AI and hybrid options are available for evening, overnight and weekend call handling.
Can I divert calls while I am working remotely?
Yes. Calls can be diverted to us regardless of where you or your team are working.
How quickly can the service be set up?
Straightforward telephone answering services can usually be arranged quickly once we have your greeting and call-handling instructions.
Are missed calls costing your Manchester business opportunities?
Tell us when your calls are being missed, how you would like them handled and what information you need from each caller.
We will help you choose a service that suits your business, call volume and budget.