Telephone Answering Service for UK Businesses
Never miss another important call. That’s My Call provides professional telephone answering for businesses that need reliable support when they are busy, unavailable or away from the office.
We answer in your company name, follow your instructions and send accurate messages to the right person, helping callers feel as though they are speaking directly with your own team.
More than just taking a message
Every call creates an impression of your business. When someone contacts you, they want to feel heard, understood and confident that their enquiry will be dealt with properly.
Our telephone answering team becomes a trusted extension of your business. We use your preferred greeting, learn how different calls should be handled and collect the information you need from each caller.
Rather than sending every caller to voicemail, you can provide a friendly, professional response while you continue with the work that needs your attention.
What is included in our telephone answering service?
Your service is tailored to the way your business operates. Depending on your requirements, we can provide:
Calls answered in your company name
We use your chosen greeting so callers feel they have reached your business directly.
Accurate message taking
We collect the caller’s name, contact details, reason for calling and any other information you require.
Message delivery
Messages can be sent promptly to your nominated email address or contact.
Individual call-handling instructions
We follow the process agreed with you, including different instructions for different types of calls.
Call screening and routing
Where appropriate, we can identify the nature of the call and make sure it reaches the correct person or department.
Regular or flexible cover
Use the service every day, during selected hours, for overflow calls or for temporary support.
How our telephone answering service works
Step 1 — Tell us what you need
We discuss your business, the types of calls you receive and how you would like each enquiry handled.
Step 2 — We prepare your call instructions
We agree your greeting, the questions we should ask, where messages should be sent and any special instructions we need to follow.
Step 3 — Divert your calls to us
We provide the number and instructions needed to divert calls when you want us to answer them.
Step 4 — We answer as your business
Our team answers in your company name, follows your instructions and records the information you need.
Step 5 — You receive the message
The completed message is sent to the nominated person so the enquiry can be followed up.
Who uses a telephone answering service?
Our service is suitable for businesses that want to provide a professional response without employing a full-time receptionist.
It may be particularly useful for:
Sole traders and tradespeople
Stay focused on customers and jobs without losing new enquiries while you are driving, working or unable to answer.
Small and growing businesses
Create a professional first impression and add call-handling capacity without immediately recruiting more staff.
Professional services
Provide a consistent and confidential response for callers contacting legal, financial, property and business service firms.
Healthcare and clinics
Make sure patients and prospective clients receive a helpful response when the internal team is busy.
Businesses with seasonal or unpredictable call volumes
Add flexible support during busy periods without increasing permanent staffing costs.
Flexible cover when your business needs it
You do not have to divert every call to us all day. Your telephone answering service can be used in the way that best suits your business.
You can use us:
as your main answering service during office hours
when your own team is already on another call
for lunch breaks, meetings and training
during staff holidays or sickness
when call volumes suddenly increase
while recruiting or training a new employee
for a few days or weeks of short-term cover
alongside AI answering for wider out-of-hours support
Our standard live answering hours are Monday to Friday, 8:30am to 5:30pm. Saturday cover can also be arranged where a client specifically needs it.
Why use That’s My Call?
Never miss a potential customer
A missed call can mean a missed sale, appointment or important enquiry.
Sound professional from the first call
Callers receive a friendly greeting in your company name rather than reaching voicemail.
Protect your time
Continue working, meeting clients or managing your business without being interrupted by every incoming call.
Avoid the cost of a full-time receptionist
Gain professional call support without the salary, recruitment and employment costs of an additional team member.
Choose the level of support you need
Use the service regularly, temporarily or only when your own team cannot answer.
Receive a personal service
We take the time to learn how your business works rather than treating every client in exactly the same way.
A more personal telephone answering service
That’s My Call Ltd has traded since 2015 and is owned by Becky Kelly and Cheryl Canning-Eaton.
We believe good telephone answering is about more than reading a script. We get to know our clients, learn their preferred way of working and become familiar with the types of callers and enquiries they receive.
Because we are a smaller, experienced team, we can provide a more personal and consistent service than many large call centres. Our aim is to make callers feel as though they are speaking directly with someone inside your business.
Flexible telephone answering plans
Our telephone answering plans start from £45 per month, with options based on the number of messages and level of support your business needs.
We will help you choose the most suitable plan based on your expected call volume and how you intend to use the service. Your first month can be kept flexible while we learn your normal level of usage.
Only need help for a short period?
Our short-term telephone answering service is ideal for holidays, sickness, staff shortages, office moves, training days, busy periods and recruitment gaps.
We can provide temporary cover for a defined period, answer in your company name and follow your usual instructions until your internal team is ready to take the calls back.
Frequently asked questions
Can you answer in my company name?
Yes. We use your preferred greeting and answer as though we are part of your business.
Will callers know the call has been answered elsewhere?
We answer in your company name and follow your instructions. The service is designed to feel like a natural extension of your team.
How will I receive my messages?
Messages are normally sent by email to the person or address agreed during setup.
Can you ask callers specific questions?
Yes. We can collect the information you require, provided the questions and process are agreed in advance.
Can I use the service only when I am busy?
Yes. You can divert calls for overflow support, meetings, holidays, lunch cover or whenever your own team cannot answer.
Can I use the service for only a few days or weeks?
Yes. Short-term telephone answering is available for temporary requirements.
What happens if my call volume changes?
We can review your usage and help you move to a more suitable plan where necessary.
Do I have to sign a long-term contract?
We offer flexible options, and the appropriate arrangement will depend on the service and level of support required.
How quickly can the service be set up?
Straightforward services can usually be arranged quickly once we have your greeting, message requirements and call-handling instructions.
Ready to stop missing important calls?
Tell us how your calls are currently handled and where you need support. We will help you choose a practical telephone answering option that fits your business, call volume and budget.