Telephone Answering Service for Liverpool Businesses
Make sure your customers always receive a professional response, even when you are busy, away from your desk or already speaking to another caller.
That’s My Call provides flexible telephone answering for businesses across Liverpool. We answer in your company name, follow your instructions and send accurate messages to the right person.
Reliable call handling from an experienced local team
Liverpool businesses often need to stay responsive while managing customers, appointments, meetings and day-to-day work.
That’s My Call provides professional call support from our base just across the Mersey in Wallasey. We work with businesses in Liverpool city centre and throughout the wider Liverpool area, offering a personal alternative to voicemail or a large national call centre.
We take the time to understand how your business works, how you want calls answered and what information you need from each caller.
Make sure every important enquiry is captured
A missed call can mean a missed customer, appointment, order or valuable business opportunity.
Our telephone answering team gives callers a friendly response when you cannot reach the phone. We answer using your preferred company greeting, collect the information you need and send the message promptly to the right person.
You can use the service every day, only when your own team is busy, or during specific periods such as holidays, meetings and staff shortages.
What is included in our Liverpool telephone answering service?
Calls answered in your company name
We use your preferred greeting so callers feel they have reached your business directly.
Accurate message taking
We collect the caller’s name, telephone number, email address, reason for calling and any other agreed information.
Personalised call instructions
We follow the process agreed with you rather than treating every business in the same way.
Prompt message delivery
Completed messages are sent to your nominated person or email address.
Call screening
We can help identify customers, new enquiries, suppliers and unwanted sales calls.
Flexible cover
Use the service regularly, for overflow support, during busy periods or for short-term cover.
How our telephone answering service works
Step 1 - Tell us about your business
We discuss the types of calls you receive, your preferred greeting and how different enquiries should be handled.
Step 2 - We prepare your instructions
We agree what information should be collected, where messages should be sent and any special processes to follow.
Step 3 - Divert your calls to us
You choose when calls are sent to our team.
Step 4 - We answer as your company
Our team handles each call professionally using your agreed instructions.
Step 5 - You receive the message
The completed message is sent to the appropriate contact so the caller can be followed up.
Suitable for businesses across a wide range of sectors
Trades and contractors
Capture new enquiries while working on-site, travelling or unable to answer safely.
Solicitors and legal firms
Provide callers with a consistent and professional first point of contact.
Mortgage brokers and financial advisers
Make sure new enquiries are recorded while advisers are in appointments or meetings.
Estate agents and property businesses
Take messages from buyers, sellers, landlords, tenants and contractors.
Healthcare providers and clinics
Provide a helpful response when your own reception team is busy.
Professional service firms
Maintain a polished business image without employing a full-time receptionist.
Small and growing companies
Add call-handling capacity as your business develops.
Use the service in the way that suits your business
You do not have to divert every call to us throughout the day.
You can use our Liverpool telephone answering service:
during your normal office hours
when your own team is already on another call
when calls ring unanswered
during lunch breaks and meetings
for staff holidays or sickness
during busy periods
while recruiting or training staff
for short-term temporary cover
alongside AI answering outside office hours
Our standard live answering hours are Monday to Friday, 8:30am to 5:30pm. Saturday cover may be available by prior arrangement.
A North West team supporting Liverpool companies
That’s My Call is based in Wallasey, within easy reach of Liverpool and the wider city region.
Although telephone answering is provided remotely, many businesses value working with a team that understands the North West business community and the importance of reputation, referrals and customer relationships.
We support businesses locally and across the UK, but our proximity to Liverpool makes us a natural choice for companies looking for professional call support closer to home.
A more personal alternative to a large call centre
That’s My Call Ltd has traded since 2015 and is owned by Becky Kelly and Cheryl Canning-Eaton.
We believe good telephone answering is about more than reading from a script. We learn how your business works, become familiar with the types of enquiries you receive and follow your individual instructions.
Because we are a smaller and experienced team, we aim to give callers a more consistent and personal experience.
Which type of call support is right for you?
Telephone answering is ideal when you need calls answered professionally and accurate messages taken.
A virtual receptionist service may be more suitable where you require more detailed call screening, structured questions or a broader front-of-house role.
Call overflow support works well when your own team answers most calls but needs help during busy periods.
We will help you choose the most suitable service based on how your business currently handles calls.
Explore our Telephone Answering Service
Explore our Virtual Receptionist Service
Explore our Call Overflow Service
Flexible telephone answering plans for Liverpool businesses
Our live telephone answering plans start from £45 per month, with options based on the number of messages and level of support required.
Your first month can remain flexible while we learn how your business uses the service and help you choose the most suitable plan.
FAQ’s
Do you only work with businesses in Liverpool?
No. We support businesses in Liverpool, across the North West and throughout the UK.
Where is That’s My Call based?
We are based at Centreline Business Hub in Wallasey, close to Liverpool.
Will you answer in my company name?
Yes. We use your preferred greeting and answer as though we are part of your business.
Can I use the service only when my team is busy?
Yes. You can use us for overflow calls, meetings, lunch cover or whenever your own team cannot answer.
Can you provide temporary cover?
Yes. Short-term telephone answering is available for holidays, sickness, recruitment gaps and busy periods.
How will I receive my messages?
Messages are normally sent promptly by email to the nominated person or address.
Can you answer calls outside normal office hours?
AI and hybrid options are available for businesses that need evening, overnight or weekend cover.
How quickly can the service be set up?
Straightforward services can usually be arranged quickly once we have your greeting and call-handling instructions.
Are missed calls costing your Liverpool business opportunities?
Tell us how your calls are currently handled and when you need additional support. We will help you choose a telephone answering service that fits your business, call volume and budget.