Flexible Business Support for UK Companies
Sometimes your business needs more than telephone answering. That’s My Call provides practical, telephone-based support for customer contact, follow-ups and structured projects.
We work with you to agree what needs to be done, how information should be recorded and what outcomes you require.
Extra capacity without immediately recruiting more staff
Smaller businesses often have important customer and administrative tasks that need completing but not enough time or internal capacity to manage them consistently.
Our business support service provides additional help for suitable telephone-based projects. This may include contacting customers, following up enquiries, collecting information or completing structured call tasks.
Every request is reviewed individually. We agree the process before starting so that the scope, expected outcomes and reporting requirements are clear.
How can we support your business?
Customer follow-up calls
Contact customers after an enquiry, service or agreed event.
Appointment and demonstration setting
Arrange suitable appointments or demonstrations using your criteria and availability.
Customer surveys
Ask agreed questions and record feedback in a clear, structured format.
Database updates
Contact records to check or update agreed business information.
Lead follow-up
Contact existing enquiries or warm leads supplied by your business.
Order and enquiry support
Assist with suitable structured processes where clear instructions and system access are available.
Customer-care projects
Help maintain contact with clients and ensure important follow-ups are not overlooked.
A clear process agreed from the start
Business support requirements vary considerably, so we do not offer one generic package for every project.
Before work begins, we discuss:
the objective of the project
who needs to be contacted
where the data will come from
what questions should be asked
how many attempts should be made
how outcomes should be recorded
whether appointments need to be arranged
what reporting you require
the expected timeframe
any data-protection or confidentiality requirements
This ensures that both sides understand what is included.
How we set up a business support project
Step 1 - Initial discussion
You explain the task, the intended outcome and the information available.
Step 2 - Suitability review
We assess whether the project is appropriate for our team and whether we have the capacity and access required.
Step 3 - Agree the process
We confirm the script, questions, contact attempts, reporting and timescale.
Step 4 - Complete the agreed work
Our team carries out the project and records each outcome.
Step 5 - Provide results and review
We supply the agreed notes or report and discuss any suitable next steps.
Who can benefit from outsourced business support?
The service may be helpful for:
small companies without a dedicated customer-care team
businesses with temporary projects
firms launching a new service
companies with a backlog of follow-up work
professional service providers
businesses needing customer feedback
organisations wanting to clean or update contact data
companies needing extra capacity during a busy period
Each project must have a clear and legitimate purpose and use appropriate contact data.
Focused support based around telephone contact
Our business support service primarily focuses on telephone-based customer contact and related structured tasks.
We do not provide every service commonly associated with a general virtual assistant, such as diary management, bookkeeping, social-media management or open-ended administration.
Being clear about our strengths means we can concentrate on projects where our telephone experience and customer-service skills provide genuine value.
Combine ongoing call handling with additional support
Some clients use our telephone answering service alongside a separate support project.
For example, we may answer incoming calls during office hours while also completing agreed customer follow-ups or appointment-setting work at allocated times.
We can discuss whether the services should operate separately or form part of a wider support arrangement.
Explore our Telephone Answering Service
Experienced customer contact with clear reporting
That’s My Call Ltd has traded since 2015. Becky Kelly and Cheryl Canning-Eaton bring extensive experience in telephone answering, customer care and structured call handling.
We understand the importance of representing another business professionally. We take careful notes, follow the agreed process and aim to give you useful information rather than simply recording that a call was attempted.
Business support priced around the project
Business support is normally quoted individually because projects differ in size, complexity and required outcomes.
Your quotation may be based on:
an agreed monthly retainer
the number of records or calls
the estimated time required
setup and scripting
the number of contact attempts
appointment or reporting requirements
We will explain the proposed pricing before any work begins.
FAQs
What types of tasks can you help with?
We focus mainly on telephone-based customer contact, follow-ups, appointment setting, surveys and structured projects.
Can you provide general administrative support?
Some structured administrative work may be possible where it relates directly to the agreed project, but we do not offer a general open-ended virtual assistant service.
Do you provide the contact data?
Normally, the client supplies the records and confirms that they can lawfully be used for the agreed purpose.
Can you work from our script?
Yes. You can provide a script, or we can help refine the wording during setup.
How are results recorded?
We agree the reporting format before starting. This may include call outcomes, notes, appointments and follow-up requirements.
Can you make several attempts to reach each contact?
Yes, where agreed. The number and timing of attempts will be included in the project scope.
Is there a minimum project size?
This will depend on the type of work and setup required. We review each request individually.
Can this be combined with telephone answering?
Yes. Business support can operate alongside an incoming call-answering service.
Do you have a customer contact project that needs attention?
Tell us what needs to be completed, who needs to be contacted and what outcome you require. We will review the project and let you know whether it is a suitable fit.