Professional Telemarketing and Customer Contact
That’s My Call provides professional outbound calling support for selected campaigns, including lead follow-up, appointment setting, customer contact and structured telephone projects.
We represent your business professionally, follow the agreed approach and provide clear notes on each call outcome.
Thoughtful telephone contact that represents your business properly
Telemarketing does not have to mean aggressive or high-pressure sales calls.
Effective outbound contact starts with a clear purpose, appropriate data and a conversation that respects the person receiving the call.
We work with businesses on selected campaigns where we believe our team can provide genuine value. This may involve following up existing interest, arranging demonstrations, reconnecting with customers or introducing a relevant service to suitable businesses.
What can our outbound calling support include?
Lead follow-up
Contact warm leads and previous enquiries supplied by your business.
Appointment setting
Arrange meetings, consultations or demonstrations with suitable contacts.
Customer contact
Reach existing customers with agreed information, updates or follow-up questions.
Database re-engagement
Contact appropriate existing records to identify whether there is still an active requirement.
Surveys and feedback
Ask structured questions and record customer responses.
Campaign reporting
Provide notes and outcomes so you can see what happened with each record.
We review every campaign before accepting it
Not every product, list or campaign will be suitable for our team.
Before agreeing to begin, we need to understand:
the product or service being offered
who will be contacted
where the data came from
whether the contacts are appropriate
the purpose of the call
the desired outcome
the script or call structure
how many attempts should be made
how appointments will be booked
what information should be recorded
the expected volume and timeframe
We will only proceed where we believe the campaign can be handled professionally and lawfully.
Setting up your telemarketing campaign
Step 1 - Discuss the opportunity
You explain the service, audience, data and outcome you want to achieve.
Step 2 - Review the campaign
We assess suitability, capacity, timescale and any concerns about the contact data or process.
Step 3 - Agree the script and reporting
We confirm the call approach, questions, handling of objections, appointments and reporting.
Step 4 - Begin with an agreed pilot or campaign
Where appropriate, we may recommend beginning with a limited pilot before committing to a larger volume.
Step 5 - Review the results
We provide call outcomes and discuss what was learned before deciding on the next stage.
Turn existing interest into real conversations
Many businesses generate enquiries but do not have enough time to follow them up consistently.
We can contact supplied leads, establish whether there is still an active interest and arrange the agreed next step where appropriate.
This may include booking:
discovery calls
product demonstrations
consultations
review meetings
follow-up conversations
appointments with your sales or service team
We do not guarantee that every record will become an appointment or sale. Results depend on the quality of the data, timing, offer and level of existing interest.
Professional calling that respects the recipient
Your business remains responsible for ensuring the supplied data can lawfully be used for the intended campaign.
We expect clients to provide accurate information about the origin and status of the records. Calls should have a clear, legitimate purpose and should not deliberately mislead or pressure the recipient.
Any opt-out, objection or request not to be contacted again should be recorded and handled appropriately.
Which businesses may benefit?
Telemarketing and customer-contact support may be suitable for:
professional service firms
software and technology companies
business-to-business service providers
companies with warm or previously engaged leads
businesses arranging consultations or demonstrations
organisations carrying out customer surveys
companies reconnecting with existing customers
businesses testing a new market through a pilot campaign
Campaigns aimed at consumers or involving regulated products may require additional checks and may not be suitable.
Experienced telephone professionals representing your business
That’s My Call Ltd has traded since 2015. Our experience comes from years of speaking to customers, understanding enquiries and representing other businesses over the telephone.
We focus on having a genuine conversation rather than rushing through a list. We record useful notes, follow the agreed process and make sure the recipient understands who is calling and why.
Because we work as a smaller team, we select campaigns carefully and aim to protect both your reputation and ours.
Telemarketing priced around your campaign
Outbound campaigns are quoted according to the number of records, expected call time, contact attempts, setup work and reporting required.
Where appropriate, we may recommend an initial pilot so both sides can review the process and results before committing to a larger campaign.
Your proposal will clearly explain:
the number of records included
the agreed number of attempts
the setup or scripting fee
the campaign period
the desired call outcome
the reporting supplied
what happens when the agreed volume is completed
FAQs
Do you provide the contact list?
Normally, the client supplies the records and confirms that they can lawfully be contacted for the agreed purpose.
Do you make cold calls?
We consider selected campaigns individually. We are particularly well suited to warm-lead follow-up, business-to-business contact and structured customer projects.
Can you guarantee appointments or sales?
No. We can provide professional calling and follow-up, but results depend on the data, offer, timing and level of interest.
Can you help write the script?
Yes. You can provide the initial wording, and we can help adapt it into a more natural telephone conversation.
How many times will you attempt each contact?
The number of attempts is agreed before the campaign begins.
Can you book directly into my calendar?
This may be possible where appropriate access and clear booking instructions are provided.
How will I receive the results?
We provide the agreed call notes, outcomes and appointment details in the reporting format confirmed during setup.
Can we start with a small pilot?
Yes. A pilot is often the best way to test the audience, approach and likely outcomes.
Can telemarketing be combined with your answering service?
Yes. Incoming call answering and outbound campaigns can be provided as separate services for the same client.
Do you have leads or customers waiting to be contacted?
Tell us about your campaign, the records available and the result you hope to achieve. We will review the opportunity and explain whether it is suitable for our team.