Legal Telephone Answering Service for Solicitors & Law Firms
Never Miss Another Client Call
Professional legal telephone answering for solicitors, law firms, barristers and legal professionals. We answer every call in your firm's name, providing a seamless extension of your practice while ensuring every enquiry is handled professionally and confidentially.
✔ Answered in your firm's name
✔ Professional UK-based receptionists
✔ AI, human or hybrid reception options
✔ Messages delivered instantly
Never Let A Potential Client Go To Another Firm
Every missed call could be a new instruction.
Whether someone needs urgent legal advice, wants an update on their case or is trying to book an appointment, first impressions matter.
Our legal telephone answering service ensures every caller receives a professional, friendly response from a team who understands the importance of accuracy, confidentiality and excellent client care.
We Understand Legal Clients
Potential new client enquiries
Existing client enquiries
Barrister and court calls
Estate and probate enquiries
Conveyancing enquiries
Family law enquiries
Employment law enquiries
Wills and Lasting Power of Attorney (LPA) enquiries
US Immigration enquiries
Every message is taken accurately and delivered promptly so your team can respond quickly.
Why Law Firms Choose That's My Call
Unlike generic call centres, we become part of your team.
Our co-owner, Becky Kelly, spent around ten years working in a solicitor's office before becoming co-owner of That's My Call in 2024. She is also a qualified Civil Litigation and Debt Recovery Paralegal. Combined with more than 24 years of professional telephone answering experience, this gives us a genuine understanding of how legal practices operate and why accuracy, confidentiality and excellent client care matter on every call.
Our receptionists can:
✔ Answer in your firm's name
✔ Reassure nervous or distressed callers
✔ Capture accurate contact details and messages
✔ Identify urgent enquiries
✔ Screen calls according to your firm's requirements
✔ Transfer calls where required
✔ Deliver messages immediately by email
We know that every caller deserves the same level of professionalism they would receive if they spoke directly to your office.
Trusted by Legal Professionals
For more than two decades we've helped legal professionals deliver an outstanding first impression to every caller.
David Jackson
CE Law
"Becky has looked after my calls for over 20 years. She and the team at That's My Call Ltd are reliable, professional and provide an excellent service. I would recommend That's My Call to any business looking for a reception service."
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Whether you're a sole practitioner, boutique law firm or multi-office practice, our legal telephone answering service can be tailored to suit the way your firm works.
Human Receptionist, AI or Hybrid?
Every law firm works differently.
Whether you need traditional receptionist support during office hours, affordable AI call handling 24/7, or a hybrid solution combining both, we'll help you choose the right option.
Human Telephone Answering
Ideal for firms wanting a personal receptionist experience.
AI Receptionist
24/7 call handling for routine enquiries and out-of-hours calls.
Hybrid Reception
Human receptionists during office hours with AI handling evenings, weekends and holidays.
Why Outsource Your Legal Calls?
Outsourcing your telephone answering can help your practice:
Capture more new enquiries
Improve client satisfaction
Reduce interruptions for fee earners
Ensure every caller receives a prompt response
Maintain a professional image
Never miss important calls when staff are unavailable
Flexible First Month
We know every law firm works differently.
That's why we offer a flexible first month, giving us time to tailor the service to your requirements and giving you the opportunity to see how well it fits your practice.
We'll work with you throughout the first month to make sure everything is exactly how you want it before the service settles into its normal routine.
Frequently Asked Questions
Can you answer in our firm's name?
Absolutely. Every call is answered using your firm's preferred greeting.
Can you identify urgent legal enquiries?
Yes. We work with you to understand what should be treated as urgent and can prioritise those calls accordingly.
Are messages confidential?
Yes. Confidentiality and professionalism are at the heart of everything we do.
Do you offer out-of-hours answering?
Yes. We offer AI reception and Hybrid Reception packages to ensure your calls are answered even when your office is closed.
Can you support specialist law firms?
Yes. We already support firms working in specialist areas including US immigration, alongside more traditional legal services.
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