Professional Telephone Answering for Accountants & Accountancy Firms
Never Miss Another Client Call
Professional telephone answering for accountants, bookkeepers and accountancy practices. We answer every call in your firm's name, helping you provide outstanding client service while ensuring every enquiry is handled professionally and confidentially.
✓ Answered in your firm's name
✓ Professional UK-based receptionists
✓ Human, AI or Hybrid reception options
✓ Messages delivered instantly
Never Let A New Client Go Elsewhere
Every missed call could be a missed opportunity.
Whether a business owner needs urgent tax advice, wants to discuss their accounts, or is looking for a new accountant, first impressions matter.
Our professional telephone answering service ensures every caller receives a friendly, professional response while your team stays focused on serving clients and meeting deadlines.
We Understand Accountancy Firms
We regularly support businesses that rely on excellent customer service and understand that accountancy firms receive a wide variety of enquiries, including:
New client enquiries
Existing client account queries
Tax return enquiries
VAT enquiries
Payroll questions
Self Assessment enquiries
Corporation Tax enquiries
Bookkeeping enquiries
Appointment requests
Document and information requests
Every message is taken accurately and delivered promptly so your team can respond quickly.
Why Accountants Choose That's My Call
Unlike generic call centres, we become part of your team.
With more than 24 years of professional telephone answering experience, we understand how important professionalism, confidentiality and accuracy are when dealing with financial enquiries.
Our receptionists can:
✓ Answer in your firm's name
✓ Capture accurate contact details and messages
✓ Screen calls according to your requirements
✓ Identify urgent client enquiries
✓ Transfer calls where required
✓ Deliver messages immediately by email
We know every caller deserves the same professional service they would receive if they spoke directly with your office.
Trusted by Businesses Across the UK
Businesses across the UK trust That's My Call to answer thousands of customer calls every month. Our professional receptionists become a seamless extension of your business, helping you deliver exceptional customer service from the very first call.
Human Receptionist, AI or Hybrid?
Every accountancy practice works differently.
Whether you need a traditional receptionist during office hours, affordable AI call handling 24/7, or a Hybrid solution combining both, we'll help you choose the right option.
Human Telephone Answering
Ideal for firms wanting a personal receptionist experience.
AI Receptionist
24/7 call handling for routine enquiries and out-of-hours calls.
Hybrid Reception
Human receptionists during office hours with AI evenings, weekends and bank holidays.
Why Outsource Your Telephone Answering?
Outsourcing your calls can help your practice:
Capture more new client enquiries
Improve client satisfaction
Reduce interruptions for accountants
Allow staff to focus on client work
Maintain a professional image
Never miss important client calls
Improve response times during busy periods
Provide cover during holidays and sickness
Flexible First Month
We know every accountancy practice works differently.
That's why we offer a flexible first month, giving us time to tailor the service to your requirements while giving you the opportunity to see how well it fits your practice.
We'll work with you throughout the first month to make sure everything is exactly how you want it before the service settles into its normal routine.
Frequently Asked Questions
Can you answer in our firm's name?
Absolutely. Every call is answered using your firm's preferred greeting.
Can you identify urgent client enquiries?
Yes. We'll work with you to understand which calls should be prioritised and ensure urgent messages are passed on promptly.
Are client messages confidential?
Yes. Confidentiality and professionalism are at the heart of everything we do.
Do you offer out-of-hours answering?
Yes. We offer both AI Receptionist and Hybrid Reception packages to ensure your clients always receive a professional response.
Can you handle calls during Self Assessment season?
Yes. Whether you're experiencing seasonal peaks or year-round demand, we can scale our service to help manage increased call volumes.