Telephone Answering for Trades & Contractors
Keep Working. We'll Answer the Phone.
Professional telephone answering for tradespeople, contractors and service businesses.
Whether you're on-site, driving between jobs or simply too busy to answer, we answer calls in your business name so you don't miss potential customers while you're getting the job done.
✓ Answered in your business name
✓ Professional UK-based receptionists
✓ Human, AI or Hybrid reception options
✓ Messages delivered instantly
Don't Lose Your Next Job Because You Couldn't Answer
When you're working with your hands, answering every telephone call simply isn't realistic.
You could be on-site, with a customer, using machinery, driving between jobs or somewhere you can't safely stop to answer.
But the person calling doesn't necessarily know that.
If they're looking for a quote or need someone urgently, they may simply call the next business they find.
That's My Call makes sure there's someone there to answer professionally in your business name, take the details and let you get back to them when you're free.
We Understand Trade & Service Calls
Different trades receive different types of calls, so we'll tailor your call handling around the way your business actually works.
We can handle enquiries including:
New customer enquiries
Quote requests
Existing customer calls
Job enquiries
Repair and fault calls
Appointment requests
Urgent call-outs
Supplier calls
Contractor and engineer calls
Job progress enquiries
General business enquiries
Every message is taken accurately and delivered promptly, giving you the information you need to decide what needs your attention.
Telephone Answering for Busy Tradespeople
Our service can support a wide range of trades and service businesses, including:
Electricians
Plumbers
Locksmiths
Builders
Joiners
Roofers
Heating engineers
Garage door companies
Property maintenance businesses
Landscapers
Cleaning companies
Engineers and contractors
Whether you're a sole trader or managing a team of engineers, we'll tailor the service around your business.
Why Trades Choose That's My Call
Your customers don't need to know you're using an outsourced telephone answering service.
We answer in your business name, creating a professional first impression while you remain free to concentrate on the job.
With more than 24 years of professional telephone answering experience, we understand how important it is to capture accurate information so you know exactly who called and what they need.
Our receptionists can:
✓ Answer in your business name
✓ Capture accurate customer details
✓ Identify new enquiries and quote requests
✓ Take details of faults and repairs
✓ Follow your agreed call-handling instructions
✓ Transfer appropriate calls where required
✓ Deliver messages immediately by email
You get the information you need without having to stop what you're doing every time the telephone rings
You're Paid to Do the Job - Not Sit by the Phone
Every time you stop working to answer a call, you're being pulled away from the job in front of you.
But ignoring the telephone isn't a great option either.
That's where we come in.
We'll answer the call, find out what the customer needs and send you the details so you can respond when it's safe and convenient.
You carry on with the job. We'll make sure the next one doesn't get missed.
Human Receptionist, AI or Hybrid?
Every trade business works differently.
Whether you need professional human telephone answering during the working day, 24/7 AI call handling or a combination of both, we'll help you choose the option that suits your business.
Human Telephone Answering
Ideal for tradespeople wanting customers to speak to a friendly, professional receptionist during office hours.
AI Receptionist
24/7 call handling for businesses receiving enquiries when you're working, unavailable or closed.
Hybrid Reception
Professional human receptionists during office hours combined with AI answering evenings, weekends and holidays.
Why Outsource Your Business Calls?
Outsourcing your telephone answering can help you:
Capture more new customer enquiries
Respond to more quote requests
Reduce interruptions while you're working
Give customers a professional first impression
Identify urgent jobs and call-outs
Keep calls answered while you're driving or on-site
Provide cover during holidays and sickness
Avoid sending potential customers straight to voicemail
Whether you're a sole trader or running a growing team, your telephone answering can grow with your business.
Flexible First Month
We know every trade business operates differently.
That's why we offer a flexible first month, giving us time to understand the types of calls you receive and tailor your call handling to your requirements.
During your first month, we can fine-tune greetings, message taking, call types and escalation requirements so the service works naturally alongside your business.
Frequently Asked Questions
Can you answer calls in my business name?
Absolutely. We use your preferred greeting so callers feel as though they're speaking directly to your business.
Is the service suitable for sole traders?
Yes. In fact, telephone answering can be particularly useful for sole traders because you're often the person doing the work as well as answering the telephone, providing quotes and dealing with customers.
Can you take quote enquiries?
Yes. We can capture the customer's contact details, what they're looking for and any other information you've asked us to collect before sending the enquiry to you.
Can you take details of faults and repair jobs?
Yes. We can follow your agreed call-handling process and capture the information you need about a fault, repair or service request.
Can you identify urgent call-outs?
We can ask the questions you've agreed with us and follow your instructions for different types of calls. You decide what should be escalated and how you want us to handle it.
Can I divert my calls to you only when I'm busy?
Yes. Telephone answering can be used as your regular reception service or as additional support when you're unavailable.
Can you answer calls outside normal working hours?
Yes. Our AI Receptionist and Hybrid Reception services provide options for businesses that need calls handled outside our human answering hours.
Related Services
Professional human telephone answering in your business name.
A professional receptionist experience without employing another member of staff.
Combine human telephone answering with AI out-of-hours cover.
AI-powered call handling for businesses requiring 24/7 availability.
Short-Term Telephone Answering
Ideal for holidays, sickness, staff shortages and particularly busy periods.
Related Article
AI Receptionist vs Human Receptionist – Which Is Right for Your Business?
Find out how human and AI telephone answering compare and which approach could work best for your trade business.
Stop Missing Calls While You're Getting the Job Done
Whether you're a sole trader, contractor or managing a team of engineers, we'll build a telephone answering service around the way you work.