Professional Telephone Answering for Recruitment Companies
Never Miss Your Next Candidate - Or Your Next Client
Professional telephone answering for recruitment agencies, independent recruiters and staffing companies.
We answer calls in your company's name, helping you provide a professional response to candidates and employers while your recruiters concentrate on interviews, placements and building client relationships.
✓ Answered in your company name
✓ Professional UK-based receptionists
✓ Human, AI or Hybrid reception options
✓ Messages delivered promptly
Recruitment Doesn't Stop When You're On Another Call
Recruitment is built around conversations.
But when your consultants are speaking with candidates, interviewing applicants, sourcing talent or talking to clients, they can't always answer another call at the same time.
That missed call could be a candidate returning an important call, an employer wanting to discuss a vacancy or a business looking for a new recruitment partner.
That's My Call ensures your callers receive a professional response in your company's name while your consultants remain focused on the conversation they're already having.
We Understand Recruitment Calls
Recruitment agencies deal with calls from candidates, employers and other professionals throughout the working day.
We can handle enquiries including:
New candidate enquiries
Existing candidate calls
Employer and client enquiries
New vacancy enquiries
Interview-related calls
Candidate availability updates
Application enquiries
Calls for individual consultants
Reference-related enquiries
Contractor and temporary worker calls
General office enquiries
New business enquiries
Every message is taken accurately and delivered promptly so your team knows who called, why they're calling and who needs to respond.
Why Recruitment Companies Choose That's My Call
Your telephone answering service should feel like an extension of your recruitment team — not an outside call centre.
With more than 24 years of professional telephone answering experience, we understand that recruitment is fast-moving and that getting accurate information to the right person matters.
Our receptionists can:
✓ Answer in your company name
✓ Capture accurate candidate and client details
✓ Identify new business enquiries
✓ Establish the reason for the call
✓ Direct messages to the appropriate consultant
✓ Transfer calls where required
✓ Deliver messages promptly by email
Your callers receive a professional first impression while your consultants remain free to concentrate on candidates and clients.
Give One Conversation Your Full Attention Without Missing the Next
A good recruitment conversation needs your attention.
Whether you're interviewing a candidate, discussing a vacancy with an employer or negotiating an offer, constantly stopping to answer another ringing telephone doesn't help either person.
But leaving calls unanswered isn't ideal either.
That's where we come in.
We'll answer professionally, establish who's calling and what they need, and make sure your team receives the information.
You focus on making the placement. We'll make sure the next opportunity doesn't get missed.
Human Receptionist, AI or Hybrid?
Every recruitment business works differently.
Whether you need professional human telephone answering during office hours, AI call handling outside those hours or a combination of both, we'll help you choose the right service.
Human Telephone Answering
Ideal for recruitment companies wanting candidates and clients to speak to a friendly, professional receptionist during the working day.
AI Receptionist
24/7 call handling for routine enquiries and calls received when your team isn't available.
Hybrid Reception
Professional human receptionists during office hours combined with AI answering evenings, weekends and holidays.
Why Outsource Your Recruitment Calls?
Outsourcing your telephone answering can help your recruitment business:
Capture more new client enquiries
Provide a professional response to candidates
Reduce interruptions for consultants
Keep calls answered during interviews and meetings
Improve your candidate experience
Support busy recruitment teams
Maintain a professional first impression
Provide additional cover during holidays and sickness
Avoid relying on voicemail when your team is unavailable
Whether you're an independent recruiter or managing a growing recruitment agency, we'll tailor the service around the way your team works.
Flexible First Month
We know every recruitment company operates differently.
That's why we offer a flexible first month, giving us time to understand your team, the types of calls you receive and how you want different enquiries handled.
During your first month, we can fine-tune greetings, message taking, call categories and routing requirements so the service becomes a natural extension of your recruitment team.
Frequently Asked Questions
Can you answer calls in our recruitment company's name?
Absolutely. Calls are answered using your preferred greeting so candidates and clients receive a seamless, professional experience.
Can you tell whether the caller is a candidate or a client?
Yes. We can follow your agreed call-handling process to establish who is calling, why they're calling and which person or team the message should go to.
Can you take new client and vacancy enquiries?
Yes. We can capture the caller's details and the information you've asked us to collect before passing the enquiry to your team.
Can you take messages for individual recruitment consultants?
Yes. We can identify who the caller needs to speak with and deliver the message according to your instructions.
Can you support temporary staffing and recruitment agencies?
Yes. Your call handling can be tailored around your particular recruitment business, including the types of candidates, workers and clients you deal with.
Can you help when our own team is already on the phone?
Yes. That's My Call can provide regular telephone answering or overflow support when your consultants or internal team can't answer.
Can you answer calls outside normal office hours?
Yes. Our AI Receptionist and Hybrid Reception services provide options for recruitment companies requiring call handling outside our human answering hours.
Related Services
Professional human telephone answering in your company name.
Professional reception support without employing an additional member of staff.
Combine human telephone answering with AI out-of-hours cover.
AI-powered call handling for businesses requiring extended availability.
Short-Term Telephone Answering
Ideal for holidays, sickness, staff shortages or particularly busy periods.
Related Article
AI Receptionist vs Human Receptionist – Which Is Right for Your Business?
Discover the differences between human and AI telephone answering and which approach could work best for your recruitment company.
Make Sure Your Next Opportunity Gets Answered
Whether you're an independent recruiter, specialist agency or growing recruitment company, we'll build a telephone answering service around the way your team works.