Professional Telephone Answering for Property Management Companies
Keep Tenants, Landlords & Contractors Connected
Professional telephone answering for property management companies, managing agents and property professionals.
We answer calls in your company name, helping you provide a professional and responsive service to tenants, landlords, contractors and prospective clients while your team gets on with managing properties.
✓ Answered in your company name
✓ Professional UK-based receptionists
✓ Human, AI or Hybrid reception options
✓ Messages delivered promptly
When You Manage Properties, The Phone Never Seems To Stop
Property management teams can receive calls throughout the day from tenants, landlords, contractors, suppliers and prospective clients — often while they're already dealing with another property or issue.
Your team could be carrying out an inspection, meeting a landlord, coordinating repairs or dealing with tenants when the next call arrives.
That's My Call provides an extra pair of hands on the telephone.
We answer professionally in your company name, establish why the caller is getting in touch and pass the information to your team according to your instructions.
We Understand Property Management Calls
Property management calls can range from routine enquiries to maintenance issues that need to be brought to someone's attention quickly.
We can handle enquiries including:
Tenant enquiries
Landlord enquiries
Maintenance and repair calls
Contractor and engineer calls
Property inspection enquiries
Appointment requests
Supplier calls
New landlord enquiries
Prospective tenant enquiries
Existing property enquiries
General office calls
Calls requiring escalation according to your instructions
Every message is taken accurately and passed to your team according to your agreed call-handling process.
Why Property Management Companies Choose That's My Call
Your telephone answering service should work as an extension of your property management team.
With more than 24 years of professional telephone answering experience, we understand how important it is to establish who is calling, which property they're calling about and what they need.
Our receptionists can:
✓ Answer in your company name
✓ Capture accurate caller and property details
✓ Identify the reason for the call
✓ Take maintenance and repair information
✓ Follow your agreed escalation procedures
✓ Transfer appropriate calls where required
✓ Deliver messages promptly to your team
Your callers receive a professional response while your property managers remain free to deal with the work that needs their attention.
Your Property Managers Can't Be Everywhere at Once
Managing properties doesn't happen entirely from behind a desk.
Your team might be:
Carrying out a property inspection
Meeting a landlord
Visiting a development
Speaking with a tenant
Coordinating contractors
Dealing with maintenance
Managing another urgent issue
Meanwhile, the telephone keeps ringing.
That's My Call gives your team the freedom to deal with one issue properly without worrying about the calls they're missing.
You manage the properties. We'll help manage the calls.
Every property management business works differently.
Whether you need professional human telephone answering during office hours, AI call handling outside those hours or a combination of both, we'll help you choose the right service.
Human Telephone Answering
Ideal for property management companies wanting callers to speak to a friendly, professional receptionist during the working day.
AI Receptionist
24/7 call handling for routine enquiries and calls received when your team isn't available.
Hybrid Reception
Professional human receptionists during office hours combined with AI answering evenings, weekends and holidays.
Human Receptionist, AI or Hybrid?
Why Outsource Your Property Management Calls?
Outsourcing your telephone answering can help your business:
Reduce interruptions for property managers
Improve response times for tenants and landlords
Capture more new landlord enquiries
Provide a professional first impression
Keep maintenance calls organised
Support your existing reception team
Keep calls answered during busy periods
Provide additional cover during holidays and sickness
Avoid relying on voicemail when your team is unavailable
Whether you manage a small portfolio or hundreds of properties, we'll tailor the service around the way your business operates.
Flexible First Month
We know every property management company operates differently.
That's why we offer a flexible first month, giving us time to understand your portfolio, the types of calls you receive and how you want different enquiries handled.
During your first month, we can fine-tune greetings, message taking, call categories and escalation requirements so the service becomes a natural extension of your team.
Frequently Asked Question
Can you answer calls in our company name?
Absolutely. Calls are answered using your preferred greeting so callers receive a seamless, professional experience.
Can you take maintenance and repair calls?
Yes. We can collect the information you've asked us to capture about the property and the issue before passing the message to your team.
Can you identify urgent maintenance calls?
We can ask the questions agreed with you and follow your escalation instructions. Your business determines which situations should be treated as urgent and how those calls should be handled.
Can you take calls from contractors?
Yes. We can take messages from contractors, engineers, suppliers and other professionals and route the information according to your instructions.
Can you handle different types of calls differently?
Yes. Your call-handling instructions can specify how you want different enquiries handled, helping us distinguish between tenants, landlords, contractors, new business enquiries and other callers.
Can you support us when our own reception team is busy?
Yes. You can use That's My Call as your main telephone answering service or as overflow support when your own team can't answer.
Can you answer calls outside normal office hours?
Yes. Our AI Receptionist and Hybrid Reception services provide options for businesses requiring call handling outside our human answering hours.
Related Services
Professional human telephone answering in your company name.
Professional reception support without employing an additional member of staff.
Combine human telephone answering with AI out-of-hours cover.
AI-powered call handling for businesses requiring extended availability.
Short-Term Telephone Answering
Ideal for holidays, sickness, staff shortages or particularly busy periods.
Related Article
AI Receptionist vs Human Receptionist – Which Is Right for Your Business?
Discover the differences between human and AI telephone answering and which approach could work best for your property management company.
Keep Your Properties Moving - Even When Your Team Is Busy
Whether you're an independent property manager, managing agent or growing property management company, we'll build a telephone answering service around the way your team works.