Never Miss Another Mortgage Enquiry
Professional telephone answering for mortgage brokers, mortgage advisers and mortgage firms.
We answer every call in your business name, helping you capture new enquiries and provide a professional, reassuring service to existing clients while you're busy advising customers.
Professional Telephone Answering for Mortgage Brokers
✓ Answered in your business name
✓ Professional UK-based receptionists
✓ Human, AI or Hybrid reception options
✓ Messages delivered instantly
Every Missed Call Could Be Your Next Client
When someone is ready to speak to a mortgage broker, being available matters.
They may be a first-time buyer who doesn't know where to start, a homeowner looking to remortgage or someone who has just found the property they want to buy.
If they can't reach you, their next call could be to another broker.
Our telephone answering service ensures callers receive a friendly, professional response in your business name while you remain free to concentrate on appointments, applications and existing clients.
We Understand Mortgage Enquiries
Mortgage brokers deal with callers at many different stages of the property and mortgage process.
We can handle enquiries including:
New mortgage enquiries
First-time buyer enquiries
Remortgage enquiries
Buy-to-let enquiries
Existing client calls
Appointment requests
Mortgage application updates
Document queries
Calls from lenders and providers
Estate agent enquiries
Solicitor and conveyancer calls
General office enquiries
Every message is taken accurately and delivered promptly so you know who has called, why they're calling and how best to respond.
Why Mortgage Brokers Choose That's My Call
Your telephone answering service should feel like part of your business — not an outside call centre.
With more than 24 years of professional telephone answering experience, we understand that callers discussing mortgages can be making one of the biggest financial decisions of their lives.
A friendly, professional first conversation can make a real difference.
Our receptionists can:
✓ Answer in your business name
✓ Capture accurate caller details
✓ Identify new mortgage enquiries
✓ Establish the reason for the call
✓ Screen calls according to your requirements
✓ Transfer calls where required
✓ Deliver messages immediately by email
Your callers receive a professional response while you remain free to concentrate on providing advice and progressing applications.
Stay Focused on Your Client Without Missing the Next One
Mortgage appointments aren't conversations you can simply interrupt every time the telephone rings.
You might be:
Conducting a client fact-find
Discussing affordability
Reviewing mortgage options
Speaking with a lender
Progressing an application
Meeting a first-time buyer
Dealing with paperwork and compliance
But while you're giving one client your full attention, another potential client could be trying to reach you.
That's My Call allows you to focus on the person in front of you without worrying about who might be calling.
Your existing client gets your attention. Your next client still gets their call answered.
Human Receptionist, AI or Hybrid?
Every mortgage business works differently.
Whether you want professional human receptionists during office hours, 24/7 AI call handling or a combination of both, we'll help you choose the right service.
Human Telephone Answering
Ideal for mortgage brokers wanting a personal receptionist experience during the working day.
AI Receptionist
24/7 call handling for routine enquiries and calls received when you're unavailable.
Hybrid Reception
Professional human receptionists during office hours with AI answering evenings, weekends and holidays.
Why Outsource Your Mortgage Calls?
Outsourcing your telephone answering can help you:
Capture more new mortgage enquiries
Reduce interruptions during client appointments
Respond to prospective clients more quickly
Provide a professional first impression
Improve service for existing clients
Keep calls answered when you're with clients
Provide additional cover during busy periods
Maintain cover during holidays and sickness
Whether you're an independent mortgage adviser or part of a larger brokerage, the service can be tailored around the way you work.
Flexible First Month
We know every mortgage business operates differently.
That's why we offer a flexible first month, giving us time to learn how your business works and tailor your call handling to your requirements.
During your first month, we can fine-tune greetings, message taking, call types and escalation requirements so the service becomes a natural extension of your business.
Frequently Asked Questions
Can you answer calls in my business name?
Absolutely. Calls are answered using your preferred greeting so your clients receive a seamless experience.
Can you identify new mortgage enquiries?
Yes. We'll agree your call-handling requirements during setup and can capture the information you need from prospective clients.
Can you answer while I'm in client appointments?
Yes. You can divert calls to us when you're unavailable or use us as ongoing telephone answering support throughout the working day.
Can you take messages from lenders, solicitors and estate agents?
Yes. We can establish who is calling, why they're calling and take an accurate message for you.
Can you give callers mortgage advice?
No. We don't provide mortgage or financial advice. Our role is to professionally answer the call, capture the information you've asked us to collect and pass the enquiry to the appropriate person in your business.
Can you answer calls outside normal office hours?
Yes. Our AI Receptionist and Hybrid Reception services provide options for businesses requiring calls to be handled outside our human answering hours.
Related Services
Professional human telephone answering in your business name.
Professional reception support without employing an additional member of staff.
Combine human telephone answering with AI out-of-hours cover.
AI-powered call handling for businesses requiring 24/7 availability.
Short-Term Telephone Answering
Ideal for holidays, sickness, staff shortages and particularly busy periods.
Related Article
AI Receptionist vs Human Receptionist – Which Is Right for Your Business?
Not sure which approach would suit your mortgage business? Our guide explains the differences between human and AI telephone answering and where each works best.
Never Miss Your Next Mortgage Enquiry
Whether you're a self-employed mortgage adviser, independent brokerage or growing mortgage firm, we'll build a telephone answering service around the way you work.