Professional Telephone Answering for Estate Agents & Letting Agents
Never Miss Another Property Enquiry
Professional telephone answering for estate agents, letting agents and property professionals.
We answer every call in your agency's name, helping you capture new enquiries, support existing clients and provide a professional response even when your team is busy, out conducting viewings or away from the office.
✓ Answered in your agency's name
✓ Professional UK-based receptionists
✓ Human, AI or Hybrid reception options
✓ Messages delivered instantly
Every Missed Call Could Be Your Competitor's Next Instruction
Property moves quickly.
A potential vendor looking for a valuation, a landlord searching for a letting agent or a buyer wanting to arrange a viewing may simply call the next agency if nobody answers.
But when your team is conducting viewings, valuations, property inspections or dealing with clients, answering every call isn't always possible.
That's where we come in.
Our telephone answering service ensures your callers receive a friendly, professional response in your agency's name while your team gets on with what they do best.
We Understand Property Calls
Estate and letting agents receive calls from many different people throughout the day.
We can handle enquiries including:
New property enquiries
Viewing requests
Valuation enquiries
Prospective vendors
Buyers and sellers
Landlord enquiries
Prospective tenants
Existing tenant enquiries
Property maintenance calls
Contractor calls
Appointment requests
General office enquiries
Every message is taken accurately and delivered promptly so your team knows exactly who has called and why.
Why Estate & Letting Agents Choose That's My Call
Your telephone answering service should feel like an extension of your agency - not an outside call centre.
With more than 24 years of professional telephone answering experience, we understand how important that first conversation can be.
For a prospective vendor or landlord, it may be their very first impression of your agency.
Our receptionists can:
✓ Answer in your agency's name
✓ Capture accurate caller and property details
✓ Identify new business opportunities
✓ Take viewing and valuation enquiries
✓ Screen calls according to your requirements
✓ Transfer calls where required
✓ Deliver messages immediately by email
Your callers receive a professional response while your team remains free to concentrate on appointments, properties and clients.
Don't Lose New Business While You're Out Winning New Business
One of the biggest challenges for estate agents is that some of your most valuable work takes you away from the telephone.
You might be:
Conducting a valuation
Showing buyers around a property
Carrying out an inspection
Meeting a landlord
Negotiating an offer
Speaking with another client
Meanwhile, another potential customer could be calling your office.
That's My Call gives you the freedom to leave your desk without leaving your telephone enquiries unanswered.
Human Receptionist, AI or Hybrid?
Every property business works differently.
Whether you want professional human receptionists during office hours, 24/7 AI call handling or a combination of both, we'll help you choose the right service for your agency.
Human Telephone Answering
Ideal for estate and letting agents wanting a personal receptionist experience during the working day.
AI Receptionist
24/7 call handling for routine enquiries and calls received when your team isn't available.
Hybrid Reception
Professional human receptionists during office hours with AI answering evenings, weekends and holidays.
Why Outsource Your Property Calls?
Outsourcing your telephone answering can help your agency:
Capture more viewing enquiries
Respond to more valuation opportunities
Avoid losing prospective vendors and landlords
Improve customer service
Reduce interruptions during appointments
Give negotiators more time with clients
Maintain a professional image
Provide additional cover during busy periods
Keep calls answered during staff holidays and sickness
Most importantly, your callers get a response rather than a ringing telephone or voicemail.
Flexible First Month
We know every estate and letting agency operates differently.
That's why we offer a flexible first month, giving us time to learn how your agency works and tailor your call handling to your requirements.
During your first month, we can fine-tune greetings, message taking, call types and escalation requirements so that the service becomes a natural extension of your team.
Frequently Asked Questions
Can you answer calls in our agency's name?
Absolutely. Your calls are answered using your preferred greeting so callers receive a seamless experience.
Can you tell the difference between a new enquiry and an existing client?
Yes. We'll agree your call-handling requirements when setting up your service and can capture the information you need from different types of callers.
Can you take property viewing enquiries?
Yes. We can take the caller's details, the property they're interested in and any other information you've asked us to capture before sending the enquiry to your team.
Can you handle calls when our negotiators are out on appointments?
Yes. This is exactly where telephone answering can be particularly useful. You can divert calls to us whenever your team is unavailable, or use us as ongoing overflow support.
Can you deal with maintenance calls from tenants?
Yes. We can take maintenance messages and follow the call-handling instructions you provide. If certain situations need to be treated as urgent, these can be identified within your call-handling process.
Can you answer calls outside normal office hours?
Yes. Our AI Receptionist and Hybrid Reception services provide options for businesses that need calls handled outside our human answering hours.
Related Services
You may also be interested in:
Telephone Answering Service
Professional human telephone answering in your business name.
Virtual Receptionist Service
Reception support without employing an additional member of staff.
Hybrid Reception
Combine human telephone answering with AI out-of-hours cover.
AI Telephone Answering
AI-powered call handling for businesses requiring 24/7 availability.
Short-Term Telephone Answering
Ideal for staff holidays, sickness, temporary shortages or particularly busy periods.
Related Article
AI Receptionist vs Human Receptionist – Which Is Right for Your Business?
Not sure which approach would suit your agency? Our guide explains the differences between human and AI telephone answering and where each works best.
Never Miss Your Next Property Enquiry
Whether you're a small independent estate agent, letting agency or growing property business, we'll build a telephone answering service around the way your team works.