Professional Telephone Answering for Healthcare & Clinics
Give Every Patient a Professional, Caring Response
Professional telephone answering for private clinics, healthcare providers and medical practices.
We answer calls in your clinic's name, providing a friendly and professional first point of contact while your team concentrates on caring for patients.
✓ Answered in your clinic's name
✓ Professional UK-based receptionists
✓ Human, AI or Hybrid reception options
✓ Messages delivered promptly
Your Patients Deserve More Than a Ringing Telephone
When someone contacts a healthcare provider, they may already be worried, uncomfortable or unsure about what they need.
At the same time, your reception team may be helping patients in the clinic, supporting practitioners or dealing with other enquiries.
Our telephone answering service gives callers a professional and reassuring response when your own team can't get to the phone.
It helps you maintain excellent patient service without constantly interrupting the work happening inside your clinic.
We Understand Healthcare Calls
Healthcare and clinic calls can cover everything from a simple appointment enquiry to an existing patient needing to speak to a member of your team.
We can handle enquiries including:
New patient enquiries
Existing patient calls
Appointment enquiries
Appointment requests
Practitioner availability enquiries
Treatment and service enquiries
General clinic enquiries
Calls from suppliers and other professionals
Messages for individual practitioners
Calls requiring escalation according to your instructions
Every message is handled professionally and passed to your team according to the call-handling process agreed with you.
Why Healthcare Providers Choose That's My Call
Your telephone answering service should feel like an extension of your clinic.
With more than 24 years of professional telephone answering experience, we understand the importance of professionalism, discretion, accuracy and a reassuring manner when speaking with callers.
Our receptionists can:
✓ Answer in your clinic's name
✓ Capture accurate caller details
✓ Identify new patient enquiries
✓ Establish the reason for the call
✓ Follow your agreed call-handling instructions
✓ Transfer appropriate calls where required
✓ Deliver messages promptly to your team
Your callers receive a warm and professional response while your practitioners and clinic staff remain focused on the patients they're looking after.
Focus on the Patient in Front of You
A ringing telephone shouldn't have to interrupt a consultation or treatment.
Whether you're with a patient, carrying out a procedure, running behind with appointments or simply experiencing an unusually busy day, unanswered calls can quickly become another pressure on your team.
That's My Call provides an additional layer of reception support when you need it.
Your team can focus on the patient in front of them while we take care of the caller on the phone.
Human Receptionist, AI or Hybrid?
Every healthcare business works differently.
Whether you need professional human telephone answering during office hours, AI call handling outside those hours or a combination of both, we'll help you choose the option that suits your clinic.
Human Telephone Answering
Ideal for clinics wanting callers to receive a friendly, personal receptionist experience.
AI Receptionist
An option for routine call handling and enquiries received outside your normal opening hours.
Hybrid Reception
Professional human receptionists during office hours combined with AI answering outside those hours.
Why Outsource Your Clinic Calls?
Outsourcing your telephone answering can help your clinic:
Capture more new patient enquiries
Reduce interruptions during consultations
Support busy reception teams
Improve the caller experience
Maintain a professional first impression
Keep calls answered during busy periods
Provide additional cover during holidays and sickness
Give practitioners more time to concentrate on patients
The service can be tailored around the way your clinic operates and the types of calls you receive.
Flexible First Month
We know every clinic operates differently.
That's why we offer a flexible first month, giving us time to learn how your clinic works and tailor your call handling to your requirements.
During your first month, we can fine-tune greetings, message taking, call types and escalation requirements so the service becomes a natural extension of your team.
Frequently Asked Questions
Can you answer calls in our clinic's name?
Absolutely. Calls are answered using your preferred greeting, providing a seamless experience for your patients and other callers.
Can you take new patient enquiries?
Yes. We can capture the information you've asked us to collect and pass the enquiry to the appropriate member of your team.
Can you book appointments for us?
Where suitable access and processes are agreed, we can provide enhanced call handling that may include appointment booking. We'll discuss your requirements with you before the service begins.
How do you handle urgent medical enquiries?
We are a telephone answering service and do not provide medical advice or make clinical decisions. We'll follow the call-handling and escalation instructions agreed with your clinic.
Do you provide medical advice to patients?
No. Our role is to professionally answer calls, capture appropriate information and follow the instructions provided by your clinic. Clinical and medical advice remains with your qualified healthcare professionals.
Can you answer calls outside our normal opening hours?
Yes. Our AI Receptionist and Hybrid Reception services provide options for businesses requiring call handling outside our human answering hours.
Related Services
Telephone Answering Service
Professional human telephone answering in your clinic's name.
Virtual Receptionist Service
Professional reception support without employing an additional member of staff.
Hybrid Reception
Combine human telephone answering with AI out-of-hours cover.
AI Telephone Answering
AI-powered call handling for businesses requiring extended availability.
Short-Term Telephone Answering
Ideal for holidays, sickness, staff shortages or particularly busy periods.
Related Article
AI Receptionist vs Human Receptionist – Which Is Right for Your Business?
Discover the differences between human and AI telephone answering and which approach may work best for your organisation.
Give Every Caller the Right First Impression
Whether you're an independent practitioner, specialist clinic or growing healthcare provider, we'll build a telephone answering service around the way your organisation works.
BUTTON: Arrange Your Discovery Call